Manager Assistant

Kevin Wolfe

**** **** ******** ****** *******, VA 23435

757-***-**** **********.**@*****.***

PROFESSIONAL EXPERIENCE:

**/**** – 11/2020 Holiday Inn Inner Harbor Baltimore, MD 365 Room, Full-service hotel with 18,000 square feet of meeting space in downtown Baltimore General Manager

• Consistently achieved revenue and GOP goals while high service levels.

• Able to keep hotel open while many other downtown properties closed during Covid-19 threat. Implemented full scale safety protocol to maintain safety for guests and employees including intensified sanitation procedures and use of PPE

Reason for looking: Hotel was sold and will be repurposed 01/2005 – 06/2019 Embassy Suites Hampton Roads Convention Center Hampton, VA 295 Suite, Full-service hotel and Convention Center with 168,000 square feet of meeting space. Assistant General Manager / Food & Beverage Director

• Annual Sales Volume: $18 Million

• 2-time Connie Award winner – Top award from Hilton for best service and quality in the brand

• Opened the Hotel and the Hampton Roads Convention Center from the ground up including working with team to recruit and train the opening team for all departments

• Coordinated daily complimentary breakfast operation which averaged 800 guests during peak season.

• Consistently scored double digits above brand average in guest service feedback.

• Initiated outside catering sales and service at multiple locations in Hampton, Newport News and Williamsburg

• Implemented a J1 visa program bringing in overseas interns to diversify and enhance team

• Partnered with Refugee & Immigration services on multiple community service events including charity auctions, hiring events, language skills and other job training

• Task force member for Hotel and Conference Center openings of other John Q. Hammons properties Reason for leaving: Ownership change disrupted operation and changed culture 07/2003 – 01/2005 Embassy Suites Hotel & Conference Center Montgomery, AL 235 Suite Hotel with 15,000 square feet of meeting space General Manager

• Annual Sales Volume: $12 Million

• Coordinated capital projects including public area carpet replacement and guest room case good replacement.

• Created and maintained a forecast tool which greatly improved accuracy

• Consistently achieved labor and expense goals in F&B operations Reason for leaving: Promoted to Embassy Suites Hampton to open new hotel and convention center Additional Experience:

1999 – 2003 Bay Bridge Holiday Inn Emeryville, CA

General Manager

1998 – 1999 Embassy Suites Hotel & Conference Center Charleston, WV Assistant General Manager

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