Brian Cordero

309-***-**** ● Bloomington IL, ● adjttp@r.postjobfree.com

EXPERIENCE

Customer service representative for Verizon Activation Core team January 2021 - Present

Afni 313 MLK, Dr

●Work with complex CRM tools to respond to inbound calls from either direct or national retailers to customers providing Verizon service (Verizon stores, Bestbuy, smaller cellular stores, Costco, Apple, Walmart)

●Managing multiple accounts with sensitive information and different types of technical issues concerning activations, porting, and credit, transferring if needed

●Our metrics include calltime, callback percentage, customer satisfaction

●Helped teach people in our training group and catched people up and answer to the best of my ability

Key Accomplishments:

Successfully provided a companywide insight to our operating manager, coach supervisor, about our onboarding and training process; that compiling resources and content in condensed emails and notes, of passwords, pages, login info would shave off hours in adjusting to workflow in our first days effectively saving hundreds of hours when new classes are trained

Founder, CEO August 2018 - Present

Greenclick Technologies Bloomington IL

I founded an innovative 24/7 car rental platform starting my own community of car listers and car renters in the city of normal, IL. We offer a cost effective, quick to deploy valet box, allowing dedicated security key storage so renters like existing listers, Turo, can provide their cars in any valet box we offer. We can provide vintage and new cars alike with a central key system with new services to become a national competitor. (side hustle)

●Project managing team of 4 for app and website, admin panel, using Techstack React, Python, C++, swift, within flutter/ designing UX/UI, manage azure cloud, using various products

●Invented a 24/7 Car rental valet box, with touchscreen and fingerprint identification with 15 individual key compartments with custom PCB layout and mechanics

●Successfully receiving first contract between our city of normal - beating out Zipcar to provide car rental in the uptown normal Amtrak train station

●Networking with VC’s angel investors and early adopters, and Ceo’s in the tech space in our home community Chicago, California

●Onboarding early car listers and users, with strategic growth metrics using SEO, social media, and hand holding early adopters

●Built ex ante financial models, created business plan, pitch deck, searching for the best insurances ranging in $500-1M in liability coverage

Runner/Busser /Togo calls & delivery June 2017- December 2020

Biaggi's Ristorante Italiano Bloomington, IL

Setup the kitchen before and after shifts with consistent 30-40hrs a week while juggling school work. Worked under direct supervision under Chefs in the kitchen and seamlessly transitioned into a warm and welcoming environment for guests and providing fine dining service. Took and delivered orders from POS over the phone valuing from 100-3k, for the day or postdated.

Key Accomplishments:

●Trained and onboarded nearly 95% of the incoming workforce from college students and adults estimated 100-200 employees

●Successfully trained everyone to proficiency from a training period of 1 week days to 2 days

●Requested by regulars and loved by guests

EDUCATION

University High School Graduated - 2018

●AP language, AP Gov, AP comparative gov

●French club, Spanish club, chess club, state champion varsity soccer, track & field

SKILLS

Html5 (basic) Excel pivot table & formulas (basic) Word (moderate) Scrum, Agile methodology (entry management) Shortcuts (I love them!) DCF’s and key drivers (WACC & IRR), real options and games, terminal value and FCF’s (basic) De-escalating Networking Interpersonal and quick to adjust to other people's logic and mindset to explain ideas in a different way Providing novel and different ideas to topics at hand

Languages - Fluent Spanish, limited working French

Interests and hobbies!

I love learning new technologies like blockchain and crypto-currencies love to stay up to date with Mckinsey & Company, Goldman Sachs, Blackrock Also love to stay up to date with the tech space and venture capital firms I love hanging out with friends, going on new adventures and exploring exciting parts of the country I’ve never been to I’m interested in cars; I modify my own and love racing!

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