Customer Service Representative

NAVIN KOTIAN

Address: *** - **** ****** ******, *********, SK, S7H5G9

Email: adjtrw@r.postjobfree.com

Mobile: +1-306-***-****

Objective: To apply for Customer service representative position in your esteemed organisation.

Education: Degree in engineering

Employment:

HGS – Canada (2020- till date)

Technical customer service agent

Ekk – Bahrain (2016- 2020)

Technical customer support Engineer

Task:

1)Problem solving customer issues related to mobile and computer by listening to them and identifying the problems.

2)Provide technical assistance with computer, mobile and software.

3)Resolving the issues for customers through phone and electronically.

4)Tracking customer issues and resolutions through inhouse software.

5)Answering customers billing queries.

6)Focused on first time resolution

7)Worked in shift-based schedule

8)Provided customer support with exceptional stats for average handling time, first call resolution, customer satisfaction score, customer retention score, low transfer rate.

Skills:

1)IT Customer service in helpdesk role

2)Using diagnostic tools for Trouble shooting

3)Computer skills – MS office – word, excel, project, PowerPoint and Internet browser

4)Record keeping in software

5)Raising tickets

6)Building rapport with clients

Contact this candidate