Customer Service Manager

Koree Williams

**** ***** ********* ******, ***** Floor

Chicago, Illinois 60626

847-***-**** **************@*****.***

Hard working and dependable business student possessing exceptional leadership and customer service skills.

SKILLS

●Proficient use of Microsoft Word and PowerPoint; Basic knowledge of Microsoft Excel

●Effective leader, manager, and team player

●Patient and professional customer service skills

●Eager to learn new things

EXPERIENCE

Wal-Mart Skokie, Illinois

Customer Service Supervisor March 2017 – August 2020

●Promoted to management as recognition for consistent high performance, as well as positive attitude and leadership ability

●Oversee the front of the store, as well as cart collection, to ensure that customers receive an exceptional experience

●Establish effective working relationship with cashiers, cart pushers, and maintenance staff

●Process returns and money transfers at the customer service desk

●Answer guest service phones to address questions about ship to store packages and other services

●Deposit a high volume of cash from registers into counting machines at the end of the shift

●Ensure proper coverage at the registers while accommodating employee breaks

Cashier June 2016 – March 2017

●Operated cash register and processed payments via cash, checks, WIC and credit cards

●Provided excellent customer service to ensure that customers feel welcome

●Assisted in other areas of the store as needed, including creating features and moving palettes

Pie Five Skokie, Illinois

Pizza Maker February 2015 - August 2015

●Provided an exceptional customer experience by greeting customers and taking their orders

●Made pizzas with strict adherence to company guidelines and customer requests

●Ensured a clean and sanitary space by maintaining a clean work station in the kitchen, as well as sweeping and mopping the store lobby

SecondLife Mac Skokie, Illinois

Warehouse Associate October 2020 - January 2021

●Functional testing of Apple products

●Deep cleaning and sanitizing of Apple products

●Prepped, counted, received and sorted Apple products for shipping

●Assembled carts for storage within warehouse

EDUCATION

Harold Washington, Chicago, Illinois—General Studies August 2016 - Present

Southern Illinois University, Carbondale, Illinois—Pre-Health Coursework August 2015 – May 2016

INVOLVEMENT

Captain – Lake View High School Basketball Team 2014 - 2015

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