ZERLYN CHIN

***** ******** ** *****, *** Diego CA 92128 • 858-***-**** • adjtnl@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Inspirisys Solutions North America, Inc. (San Diego) June 2018 to Sep 2019

Contract resource at Hewlett Packard, HP Inc.

Title: Engineering Test Lead

●Test lead in embedded printer data tracking software for different platforms, namely: Windows, Android, Mac, iOS.

●Understanding of Android simulator tools and ADB commands.

●Test lead in Windows next unreleased OS (RS5 onwards) and drive the overall test strategy for released inkjet products. Investigate on how the new changes will impact HP printers and use flow. Create specific test requirements, modified test plan and cases, manage test execution and report test results.

●Proficient in JIRA software tool.

Pactera Technology International Limited. (San Diego) Jan 2011 to June 2018

Contract resource at Hewlett Packard, HP Inc.

Title: Engineering Test Lead

●Test management for entire NPI inkjet printer software component on Windows platform. This includes defining, planning, scheduling and execution.

●Evaluate, analyze as issues are reported in. Resolve and report in a timely manner, to not impact the product schedule.

●Test lead in Windows next unreleased OS (began in Windows 8 until Windows 10 RS4) and drive the overall test strategy to cover all released inkjet products since 2000. This covered about 200 products.

●Within the new Windows next OS, investigate on how new changes will impact HP printers and use flow. Create specific test requirements, modified test plan and cases, manage test execution and report test results.

●Test lead in printer data gathering software, on Windows and Macintosh platform.

●Test lead in printer setup utility tool on Windows platform.

●Test lead in first generation mobile apps for Windows Phone, Android, and iOS.

Dell Global B.V. (Singapore Branch) June 2006 to Oct 2009

Singapore Design Center – Imaging

Title: Software Development Manager / Development Test Lead

●Create new and successfully implemented new test execution model for new printer programs, based on program complexity. Result: a reduction of total in-house test hours by 70%.

●Led process improvement on compatibility platform test model. Result: test coverage increment without adding extra resource.

●Test lead for qualifying product software, firmware and system solutions for Dell Laser Printer

●Drive Windows 7 software solution to the entire Mono Laser line. This include requirements, schedule and delivery

●Successful collaboration with American and Taiwan ODM supplier in test relationship management

●Responsible for qualifying and bring up first time supplier ODM to reach Dell’s standard of product delivery

●Led effective initial project planning, which lead to a reduction of program issues in developing phase, when compared to previous programs.

●Liaison between supplier and Dell in design, execution and test of Imaging programs

●Test resource, test plan, test scope and test schedule planning, with in-house, supplier and Dell counterpart test house in Shanghai, China.

●Track issue open/closed trend, drive issues to be fixed in time, provide suggestion or path-forward when necessary.

●Established joint testing efforts process with suppliers. Provide necessary training to familiarize them to MFP testing

●Setup test tracking process for traceability and accountability using existing Dell test tools.

●Manage test technicians team in-house, involve in selections and performance review process.

Hewlett Packard (Singapore) Pte Ltd, Singapore July 2001 to May 2006

Imaging & Printing Group – Business Printing Division

Title: Solutions Quality Engineer

●Responsible for test efforts in product software qualification for Business Inkjet printers, Officejet All-in-One printers, and DeskJet printers, in both New Product Introduction (NPI) and Current Product Engineering (CPE) support

●Software components leads and owner – Lead testing effort in the product software solution installation, product tools, and product performance

●Product DeskJet Lead – 2 NPI product launch in year 2004 and 2005 respectively. Led team in overall software qualification for inkjet printer drivers, other software component qualification and performance.

●Project management – meet its objective given a schedule and resources and make sure it finish on time, without issues

●Plan the required test resources, align schedule with the key-players. Recommend an alternate schedule when there are resource conflict

●Produce test plans and test design documents and ensure that the testing is executed according to the test plan

●Work closely with fellow R&D counterparts, Marketing, and Support team to understand the architecture, use case modals and the interaction of inkjet printers drivers and printers firmware

●Led in first cross continent collaboration (US, India & China) to deliver qualified driver solutions. Develop the initial process model for this collaboration

●Demonstrate ability to analyze, evaluate, and resolve hardware and software issues

●Streamline processes to cut resource dollars and increase productivity. Result is from a team of 4 per test component per project, to team of 6 per test component for all projects in 12 months.

●Extensive knowledge of drivers, installation, internationalization, localization, IO and other software components

●Other technical knowledge include printer speed testing, efficiency testing, WHQL, and data gathering modal

PEX.com Pte Ltd, Singapore October 2000 to July 2001

Title: Quality Assurance Engineer / Technical Writer

●Qualify the integrity and accuracy of E-commerce B2B portal by producing test plan and test cases

●Design a simple defect tracking template

●Write programmers guide and technical documents for developed portal engine

EDUCATION

June 2000 Bachelor of Arts, Business Computing

University of Winnipeg Manitoba, Canada

SKILLS

Skills Project management

Resource management

Project issue resolution

Schedule management

Relationship building and maintaining

Communication Written: English, Mandarin, Malay

Skills Spoken: English, Mandarin, Cantonese, Malay

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