Sales Service Representative

HARPREET GREWAL

ç***-***-****) çharpreetgrewal***9@hotmail.com

Objective:

Seeking an entry-level position in a company where I can utilize my management skills, decision-making abilities, and sound knowledge of banking to increase productivity and efficiency of the firm and ensure client satisfaction.

SUMMARY OF QUALIFICATIONS

Strong verbal/written communications skills, along with excellent interpersonal and client-servicing skills

10+ years of Sales and customer service experience

10+ years in knowledge of transactional procedures in cash handling and accurate data entry

Exceptional organizational, coordination and time-management skills to prioritize and effectively multitask

Flexible, self-motivated, reliable, punctual, with highly professional manner combined with a strong work ethic

Strong problem-solving skills with ability to learn quickly and understand new business processes and concepts

Works well independently under time pressure, complemented by teamwork skills and positive attitude

Superior analytical computer skills in Word, Excel, PowerPoint (Microsoft Office)

Ability to work in a fast-paced environment

EDUCATION

Diploma in Business Accounting

Sep 2009– May 2011

PROFESSIONAL EXPERIENCE

Sherwin Williams, Brampton, ON March 2009 – November2009

Sherwin Williams is a commercial paint and general polymers sales company.

Sales Associate/ Customer Service Representative

Developed skills and knowledge in paint and general polymers, lead generation, and sales methods.

Contacting hotels to book venues for open houses related to new projects.

Cold calling contractors and companies that use paint and epoxy, telling them about our services and benefits to convince them to sign up with a commercial business accounts with our store

Searching for ads of contractors and construction companies online through kjiji and yellow pages that would need paint or epoxy through out the year for their jobs.

Opened 19 new commercial business and payment accounts.

Excellent communication skills, able to give customers and contractors presentations on various products and their best application.

Able to process customer orders/online payments on computer system, setting up delivery and ordering product in to fulfill customer orders on time.

Lead of the store safety and wellness committee, conducting safety meeting in the beginning on the week.

Third key holder, responsible for closing store and bank deposit.

Handling daily payment records and maintaining reports of incoming cash and outgoing cash at the store

Hudson’s Bay Company, Brampton, ON January 2009 – December 2009

Hudson’s Bay Company is a Canadian clothing, cosmetics, electronics, etc. retail store in Brampton, Ontario.

Sales Associate

Gained knowledge in a retail setting involving many different clothing brands and customer service skills. Required to learn a new system which requires cashiers to also learn how to auto locate, set up order deliveries for customers, do returns and exchanges developing excellent customer service skills.

Able to work in a fast-paced multi-faceted environment alone and with coworkers.

Checking and cleaning out change rooms before letting customers in.

Cleaning up specific zones by folding clothes and organizing them according to visual setup.

Helping customers with locating specific types of clothing, brands, and sizes using cash/computer system.

Trained as a cashier, required to cash out, return, exchange, set up delivery and auto locate items for customers.

Signing up customers for the Hudson’s Bay credit and rewards card.

Upselling and adding on additional items into customers shopping carts using friendly sales approach.

Ghuman and Co. Brampton, ON January 2010-May 2011

Ghuman and co. is well reputed accounting firm offering professional accounting, booking and tax service in Brampton, Mississauga and Toronto.

Accounting Associate

Reconstructed accounting records from clients checks and cash receipts.

Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Established a quick books accounting system to reflect accurate financial records.

Reconciles report discrepancies and problems as directed.

Edible Arrangements, Brampton, ON January 2010-December 2012

Sales Associate/ Customer Service Representative

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Provided an elevated customer experience to generate a loyal clientele.

Routinely answered customer questions regarding merchandise and pricing.

Investigated and resolved customers inquiries and complaints in a timely and empathetic manner.

Built long-term customer relationship and advised customers on purchases and promotions.

Working with my coworkers within the department to help customers with multiple requests and questions.

Edible Arrangements, Brampton, ON January 2013-April 2017

Store Manager

Managed all aspects of business (HR, Marketing, Operations and Finance)

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and sales.

Prepared accurate financial statements at the end of the quarter.

Produced monthly reports using advanced excel spreadsheet functions.

Managed and responded to all correspondence and inquiries from customers and vendors.

Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.

Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to expertise targets.

Walmart Financial September2015-December 2015

Setting up booths to promote Walmart Master Cards within the premises.

Brand Ambassador/ Sales Executive

Developed social skills, which enabled me to approach, people in a friendly manner and educate them about the MBNA MasterCard.

Set up and organize work booth in the morning.

Interact with customers and provide them details on the rewards card.

Explaining the responsibility, benefits, and importance of building credit at a young age.

Assisting team members and myself obtain a total of 10 master card signups per day plus more.

Cosmos Furniture June 2017-January 2019

Admin Assistant

● Plan meetings, organize and schedule appointments and take detail minutes.

● Assisting preparation of regularly scheduled reports.

● Developing and minting filling system and updating office policies and procedures.

● Submit and reconcile expense report.

● Act as a point of contact for internal and external clients.

References Available Upon Request

Contact this candidate