Manager Customer Service

LAURIE L. ANTFELD *** Cool Breeze Drive, Hardeeville S.C. 29927

239-***-**** *********@***.***

OBJECTIVE

Experienced and driven Food & Beverage Manager seeking an administrative position at a guest/member focused organization, where I can demonstrate my customer service, communication, and organizational skills to help optimize the success of the company and the satisfaction of its guests.

SKILLS/QUALIFICATIONS

Customer Service Excellence

Inventory Management

Complaint Resolution

Intermediate proficiency in Microsoft Office

Intermediate proficiency in ClubDining reservation system

Advanced proficiency in Northstar POS System

EXPERIENCE

BONITA BAY CLUB – Bonita Springs, Florida January 2005 – Present

Beverage Cart Manager/Food & Beverage Controller

Provided guest with quality assistance in-person and telephone inquiries, customer service request, and reservation booking.

Provide Membership Director administrative assistance with call management, and logging Food & Beverage gratuities and member assistance

Manage a team of employees while controlling various equipment and food & beverage operations to maximize member and guest satisfaction

Responsible for overseeing monthly inventory, staff scheduling, ordering uniforms, prioritizing events

Cash management with detailed daily tally reports completed; maintain food par sheets including menus, food & beverage control, quality assurance and consistency for food items

Personalized service with guest/member with dietary needs or wanting something special. Utilizing research and return call with information that was inquired

CPR certified

CAP’S ON THE RIVER – Seaford Harbor, New York September 1996 – December 2004

Mixologist

Mixologist responsible for opening/closing restaurant, scheduling all bar employees’ duties and work hours, restaurant supply, beer and liquor stock maintenance while delivering high level of customer service

Increased sales by establishing customer base of repeat clients

GROUND ROUND RESTAURANT – Melville, New York June 1980 – August 1996

Bar Manager/Mixologist

Bar Manager/Mixologist responsible for covering multiple shifts in a largely populated business clientele

Provide customer service, developed repeat customer base increasing sales

EDUCATION:

State University of New York, Farmingdale, NY/ Hotel Restaurant Management

New York Institute of Technology, Westbury, NY/ Business Management

Nassau Technical Center, Hicksville, NY/ Phlebotomy, EKG, CPR certified

ACCOMPLISHMENTS:

Bonita Bay Pride Award for outstanding service, Volunteer for Special Olympics, published poem in the Library Book of Congress called “The Love of Life”, Audubon Society with a trip to Africa with nine hundred photos of nature taken.

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