Front Office Manager
Resume:
RAVINDU HARSHANA SURAWEERA ARACHCHI
No.***,Kandakurundu Watta,Dediyawala,
Kalutara,Sri Lanka.
Tel:- +94-774******
Email:-*****************@*****.***
CAREER OBJECTIVE
To be an asset for the company, to accept challenging assignments and to dedicate myself totally towards the growth and development of the organization along with my personal development.
WORKING EXPERIENCE
Receptionist cum Cashier – Jetwing Blue Negombo – 16.01.2020 to current. Receptionist – Hikkaduwa Beach Hotel – From 15.12.2019 to 15.01.2020 One month training. Guest Service Agent - Citrus Waskaduwa - From 08.10.2018 to 31.12.2019 Receptionist – Avani Kalutara Resorts – From 01.09.2016 to 30.04.2018 JOB RESPONSIBILITIES
o Register and process check in for all arrivals.
o Handle guest check outs efficiently and professionally. o Update guest information into the computer after a complete check in. o Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
o Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
o Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
O Handle Operator Board.
o Handle issuance of guest room key cards and ensure effective control for guest security. o Check and convey message, mail and package to Guests. o Assist at the Information counter.
o Have knowledge of the hotel rate codes, packages. o Report any unusual occurrences or requested to manager. o Be aware of the hotel accident Prevention Policies. o Ensure the cleanliness and neatness of front office area. EXECUTIVE SUMMARY
o Hard-working and quick-learner with experience in team-leading. o Excellent in utilization of all resources.
o Strong inter-personal skills with an ability to multitask while staying result oriented. o Demonstrated presentation and communication skills with confident presentations at various levels. SCHOLASTIC
Certificate Level Front Office - Sri Lanka Institute of Tourism and Hotel Management(SLITHM) in 2016 Completed.
Computer Advance Skills - Kaluthara Zonal Computer Resource Centre in 2011 Completed. Spoken English Preliminary/Final Level - Aquinas University College in 2015-2016 Completed. G.C.E. Advance Level - Tissa C.C National School Kalutara in 2014 Passed English Language. G.C.E. Ordinary Level - Tissa C.C National School Kalutara in 2010&2011 Passed. COMPUTER SKILLS
o Opera
o Destinity
o MS Office
o Tauras.
PERSONAL STRENGTHS
o Confident and a Positive thinker
o Team-player, Detail-oriented and Go-getter
o Ability to handle pressure
o Strong leadership and motivational skills
o Self-motivated and Determined
o Good Communication skills
PERSONAL DETAILS
Date of Birth : 17-10-1994
Languages Known : English, Sinhala, Hindi
Passport No : N6224084
Passport Expiry : 01.07.2026
Visa Status : Visit
Marital Status : Unmarried
Ravindu Harshana Suraweera Arachchi
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