Service Representative Customer

OGBOO FAUSTA ONYEDIKA

Address: ** ***** ***** ******, ********, Lagos.

Phone no:+234**********, +234**********,Email- ***********@*****.*** CAREER OBJECTIVES

A motivated professional seeking a position in a challenging environment with proven experience successful providing support to the operation department. Posses high level of energy and ability to build and implement envisioned plans, projects and programmes to achieve strategic objectives. Self-driven and motivated, with commitment to excellence in customer services orientation, recognizes the need for flexibility and sensitivity in dealing with cross-cultural issues. Proficient in a range of computer applications

,well-developed communication, customer service skills and always eager to learn. Personal Skills:

• Excellent team player, time and task management.

• Hardworking with a high sense of humor.

• Leadership skills with proven ability to understand and follow complex instructions to successful conclusions.

• Highly sensitive and can motivate others to work.

• Good communication skills with ability to pass forward accurate information.

• Entrepreneurial spirit

• Business intelligence and commercial acumen.

• Ability to work under pressure.

• Good knowledge of Microsoft office suite.

• DOB. 20/04/94

• SEX Female

• Nationality. Nigerian

ACADEMIC QUALIFICATION. YEAR OBTAINED

• HND Food Technology (Upper Credit) 2018

• OND Food Technology (Upper Credit) 2015

• WAEC 2012

ACCADEMIC INSTITUTIONS ATTENDED

• Federal Polytechnic Nekede, Owerri, Imo State. 2016-2018

• Federal Polytechinic Nekede, Owerri, Imo state. 2013-2015

• Sure Foundation Comprehensive Secondary School, Lagos. 2006-2012 LANGUAGE

• English Speaker

• Igbo Speaker

EMPLOYMENT HISTORY

• SMARTEK APPLIANCES LIMITED 2019- 2020

• Position- Secretary/Customer Service Representative

• Worked as the Secretary/ Customer Services representative for an innovative and fast growing Electronic and household appliances outfit, responsible for successful day to day interaction, interface and communication activities with customers and internal publics to achieve both financial and strategic objectives and direction.

• Ensuring delivery of high quality projects consistently within time, cost and quality standards. DUTIES

• Participates actively in the weekly management business meetings.

• Records the minutes of the business meetings and communicate the reports to concerned functional areas.

• Proposal initiation, follow-up and negotiation with customers to achieve revenue generation

• Handles up to five hundred and fifty customer’s enquiries per week on a variety of topics, including resolving complaints and providing additional products details.

• Works collaboratively with other functional units to achieve organization-wide objectives and goals

• Manages the day to day tactical activities to meet and achieve marketing and revenue goals.

• Developing and implementing strategies to effectively reach customers and communicate the value proposition of the company's products.

• Proactively ensuring the right information and solutions are in place to meet business programmes and customer’s expectations and satisfactions.

• Creates a positive image of the company through effective communication at all levels.

• Attending to visitors and maintaining Schedules. WESTCARE HOSPITAL EJIGBO

• Position-Front Desk Officer and cash handler. February 2016-December 2016 DUTIES

• Attending to both new and existing patients.

• Proper documentation of office files and Patients record for easy access.

• Ensures the proper arrangements of Doctors to Patients appointments.

• Receives, tracks, records and deposits cash on behalf of the organization. INTEREST/HOBBIES

• Reading

• Travelling

• Meeting people

• Sports lover

REFERENCE AVAILABLE UPON REQUUST

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