Service Representative Social Media

Erin Firestone

*** *. ***** **** 847-***-****

Arlington Heights, IL 60005 *********@*******.***

EDUCATION

University of Dayton Dayton, Ohio

B.A. in Communications Management Major, Psychology Minor

WORK EXPERIENCE

Top Golf (Summer 2019) Wood Dale, IL

●Waitress

Served customers and answered phone calls

Front desk coordinator

Supported and trained new hires

Paragon Theaters (December 2016- August 2017) Arlington Heights, IL

●Customer Service Representative

Concessions cashier

Box office cashier

Front desk phone representative

A La Mode Boutique (Summers 2014-2016) Arlington Heights, IL

●Customer Service Representative

Floor supervisor

Cashier

Maintained inventory and managed stock room

Answered phone calls

VOLUNTEER EXPERIENCE

●Mission Trip participant (Kansas Work Heart Camp 2016)

●Vacation Bible School volunteer (various volunteer roles as needed - 2013 -2014)

●St. Mark’s Food Pantry Volunteer (2015)

SKILLS

●Skilled with all social media platforms

●Organized

●Strong communication skills

●Experienced customer service representative

●Skilled at multitasking

●Knowledgeable about brain function and many aspects of core psychology

●Implementing persuasive appeal strategies

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