Accounting Assistant Customer Service

ANGELI M. VILLALOBOS

C: ***. ***.**** *****************@*****.***

Objective

Dynamic, organized, motivated, and results driven professional with experience in leadership, personnel supervision, and ofQice management. Highly customer-centric attitude with excellent relationship building skills proven to help build new business and cultivate existing relationships. Education

HUMAN RESOURCE AND ORGANIZATIONAL LEADERSHIP CERTIFICATE SEPTEMBER 2020

HUMAN RESOURCE AND ORGANIZATIONAL LEADERSHIP CURRENTLY ENROLLED RASMUSSEN COLLEGE

COSMETOLOGY LICENSE SEPTEMBER 2008 TRICOCI UNIVERSITY Core Competencies

RELATIONSHIP MANAGEMENT TEAM BUILDING MARKETING

BUSINESS DEVELOPMENT DOCUMENTATION CUSTOMER SERVICE COMPUTER OPERATIONS GENERAL ACCOUNTING LEADERSHIP AND MOTIVATION INVENTORY MANAGEMENT BUDGETING RECRUITMENT

SOURCING AND SCREENING ONBOARDING COLLABORATION

Experience

VOLUNTEER COORDINATOR SANCTUARY HOSPICE DECEMBER 2017- PRESENT

· Recruit, onboard and develop exceptional professionals.

· Human Resources

· Ensure consistent application of company policies and practices by providing volunteer policy guidance and interpretation.

· Educate, Motivate and coach how to interact with hospice patients.

· Supervise, Maintain and grow the volunteer team.

· Develop innovative volunteer programs.

· Update volunteer database records and process paperwork for new volunteer hires, terminations and other status changes.

· Attend weekly meetings to review patient cases.

· Recruit and track new patients.

· Maintain monthly reports including hours, volunteers, and patients.

· Process weekly expense reports.

· Prepare Qinancial reports

COSMETOLOGIST/BUSINESS OWNER SABE SALON JANUARY 2011 - PRESENT

· Source highest quality and trending hair care products for customers.

· Recruit and develop exceptional professionals.

· Motivate and coach staff to meet performance and salon standards.

· Maintain proQitability through various marketing techniques.

· Develop innovative marketing programs.

· Attend industry events to promote business.

· Track and maintain product inventory levels.

· Process all general accounting tasks and responsibilities. STYLIST/KEYHOLDER SWEET AND SASSY 2008 - 2010

· Manage the onboarding, recruitment, and scheduling of stylists.

· Supervise employees to complete tasks and achieve goals in the absence of store management.

· Open and closes the store following proper procedures documented in the opening and closing checklist.

· Schedule and manage customer appointments and parties.

· Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner.

FRONT DESK AGENT RESIDENCE INN BY MARRIOTT 2006 - 2008

· Assist guests in check in and ensure optimal level of services to ensure satisfaction.

· Coordinate and maintain professional relationships with all departments and manage all cash per policies.

· Coordinate with clients and resolve all issues and ensure fulQillment of all requests.

· Ensure optimal level of security during check in and always evaluate ID card of guest and ensure accuracy in billing at time of checkout.

· Receive payments and balance cash accounts.

· Answer telephones, take messages, and handle guest mail. Page 2

ACCOUNTING ASSISTANT CRAWFORD AUTO CONSTRUCTION, INC. 2003 - 2005

· Prepare and fact-check invoices.

· Prepare, fulQill and distribute checks.

· Processed invoices, accounts receivable and payable.

· Process and apply credit card payments.

· Research and solve payment discrepancies.

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