JAN K. GERST

Mo.

314-***-****

adjswd@r.postjobfree.com

PROFILE

Leadership management professional with 15 years of leading and executing strategy, projects, and process improvement. Experienced change management project leadership, and scope planning and coordination, improvement based strategic thinking, focusing on process improvement, utilization of technology to ensure alignment with initiatives, improvement in customer service as a result of teamwork communication skills, and relationship management where engaging training and staffing expertise results in high team retention rates. Subject matter expert in technology and business, implementation, process improvement, and change management. Able to see around corners and down the pipeline to identify necessary barriers during planning and implementation as well as foresee security risks. Ability to influence a culture of positive change.

EDUCATION

Lindenwood University Alpha Chi Graduate Honors Lifetime Award:

Master of Science Managing Information Security GPA: 4.0 2019-2020

Master of Business Administration GPA: 4.0 2018 - 2019

Master of Science Managing Information Technology - Project Management

GPA: 4.0 2016 - 2017

University of Missouri – St. Louis

Bachelor of Science, Business Administration – Accounting & Psychology GPA: 3.25

May 2000 Dean’s List, attended on scholarship

EXPERIENCE

Manager Information Technology Director IT Internship Program

Lindenwood University April 2016 – March 2020

Managed team of 14 + staff, IT Interns, Business Centers

Achievements:

Brought-up customer service ranking from 30% to 85-96% satisfaction across 8 areas

Implemented IT Internship Program – adding resources at no additional cost

Received Fellowship nomination and multiple awards for leadership

Implementation & deployment of 24/7 Helpdesk for global environment

Governance and GDPR Policy Revisions

Website content management CMS

Risk Gap Assessments NIST & ISO 27000, PCI Industry Compliance.

Deployed several projects including cybersecurity improvements:

oAssisted Networking with deployments: Active Directory, Trend Micro E-mail Quarantine, Multi-Factor Authentication, Azure TMS, & Single Sign-On, SCCM

oCisco Finesse and IP Phone Communicator testing

oCreated and managed content for the Team Dynamix knowledge base

oManaged Team Dynamix Ticketing System for the IT Help Desk

oOne Card System management and implementation for access and ID cards

Project Manager

Francis Howell School District Central Admin April 2010 – April 2016

Project Planning spanning 32 schools in District

Proficiency working and communicating across factions internally and with vendors

Negotiating RFI, RFP, RFQ & SLA agreements - relationship management

Coordination & planning implementations and improving overall process and procedures efficiency and safety.

Inventory Management

Compliance reviews for OSHA Safety and Health

Robert Half Professionals & more St. Louis April 1996-2006

Implementation Projects:

Led teams for Auditing, Accounting and Information Technology

Managed IT Implementation, Migrations, and Cybersecurity analysis & Inventory Control Management projects at various locations.

Locations: Emergency Medical Care, Spectrum EMC, Kroger, Met Life, PCI Vendors, St. Louis County Government, Sonoco Products Company & more.

KEY SKILLS AND COMPETENCIES

Strategic Motivational Leadership

Strategic Thinking & Problem Solving

Change Management

Relationship Management

IT & Business Acumen

Microsoft Office 365, Visio

MS Project

Collaboration: Teams, Shifts, Zoom & WebEx

Advanced Communication verbal, written, vendors & active listening

Adaptability & Teamwork

IT/Cybersecurity Proficient

Skills Overview:

Active Directory

Analysis: Business, GAP, Cybersecurity Risk

Auditing IT & Business

Azure TVM Platforms Admin

Big Tree CMS Web Mgt Admin

Budgeting

Canvas Administrator

Cisco CUC Administrator

Collaboration Platforms

Collaboration platforms

Compliance Governance

Conflict Resolution

Cybersecurity/Cyber Awareness

Enterprise Resource Planning

HTML & CSS Basic Languages

IDS Intrusion Detection Security

Implementation & Deployment

Information Technology

IPS Intrusion Protection Security

Knowledgeable:

NIST, ISO27000, PCI, HIPPA, OSHA Guidelines and Standards for Industry Regulation.

Meraki Administrator

MS Office Suite, Visio,

MS Project

Outsourcing Services

PMBOK & BABOK Knowledge

Project Management

Remediation Monitoring/Control

RFI, RFP, RFQ Vendor Mgt

Risk Management

SCCM Software Deployment

Strategic Leadership

TVM Threat Vulnerability Mgt

Workday Admin

Quick learner

Positive team member

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