Workforce Management Human Resources Executive Assistant

**********@*****.*** Lee Nastase 402-***-****

Workforce management, administrative assistant, trainer, & security manager dedicated to meeting the needs of any organization. Abundance of creative solutions providing results while successfully partnering with leadership. Proven team player always striving to do more. Enjoy helping others to make good things into great achievements. Trained in all Microsoft & Apple software including Word, Excel, PowerPoint & many other programs.

Metropolitan Entertainment & Convention Authority (MECA)

Security Crowd Manager - Omaha, NE 3/18 – Current

• Monitor guests’ behavior for compliance with event & facility policies. Oversee crowd movements to ensure complete safety during events year-round at multiple public high-profile venues. Assist police & paramedic services along with performing artists & clients with top-notch premier front of house & backstage services for every event.

Entenman Studio of Dance

Executive Assistant/Social Media/Marketing - Bellevue, NE 11/14 – Current

• Assist owner with executive business tasks for a 70-year-old company including HR, hiring, disciplinary action, payroll, class scheduling, new sales, marketing, updating website & social media networks, & training new employees. Coordinated deliveries to the studio from suppliers worldwide while maintaining accurate inventory. Met & assisted new customers, clients & suppliers weekly. Organized staff meetings weekly.

Eric Muchowicz Inc.

Contractor/Work Site Management/Inside Sales - Omaha, NE 1/13 - 11/16

• Maintained work site integrity & positive workflow while effectively communicating with clients. Duties included bidding new clients, prepping, painting, sanding, training new employees, drywall repairs & deck staining for commercial & residential interior/exterior clients. Assisted with management product implementations to ensure employees were prepared for challenges. Worked with referral business leads to secure future sales.

Education/Achievements

• 1996-2000 Papillion La-Vista High School Graduate Papillion, NE

• While I was an executive escalations senior agent with eBay & PayPal, I was selected to work with the non-profit/charity team assisting organizations worldwide with submitting required legal documentation which would allow them to operate while also following regulations & reducing fees. I trained executive staff, management, employees & customers with escalated inquiries; topics covered buyer/seller disputes, account fraud takeover, & addressing upset customers with the highest expected level of service. I responded to Attorney General, Better Business Bureau, lawyer contacts, legal threats & which came from various online consumer protection websites. I oversaw new hire training for classes of up to 25 agents, creating new material for the agents to learn.

• While I was a workforce manager for West/Alorica/PayFlex/Aetna I developed, monitored & analyzed call volume projections, forecasted future calls for staffing needs in a timely & accurate manner while ensuring adherence to departmental policies & procedures. I opened & resolved trouble tickets across the world-wide network for clients & employees. I performed modifications in the scheduling system of daily & weekly projected trends & volumes.

References

Kelley Golden - 402-***-**** - State of Nebraska

Beth Maxwell - 402-***-**** - Proxibid Account Manager

Paul Burnett - 402-***-**** - Fathers for a Lifetime Charles Drew Health Center

Thank you for your time & consideration. Have a good day!

Contact this candidate