HR/Call centre

* ****

PFARELO

TSHIBALANGANDA

ID: 931**********

DOB: 1993/11/12

Nationality:South African

Marital Status:Single

Dependents:1

Driver’s License: Code 10

Languages:Venda, Sotho,

Tswana

Health:Good

Residential Area:Johannesburg

Krugersdorp

Azaadvile Gardens

243 Gardena street

Hobbies:Dancing, Reading

Cell:071-****-***

Email:

***************@*****.***

ABOUT ME

I have study human resources

management at Denver

technical college and I

completed my certificate in

2014. I have experience in the

field of retail as I have worked for

burger king as crew member

and as cashier, I can adapt

quickly to any environment and I

am a team player, with great

communication skills.

SKILLS

COMPUTER SKILLS

MS Office

PERSONAL SKILLS

Good presentation skills

EDUCATION

(2011)

GRADE 12

RALUSWIELO SECONDARY SCHOOL

TSHIVENDA

ENGLISH

LIFE ORIENTATION

GEOGRAPHY

LIFE SCIENCES

PHYSICAL SCIENCES

(2014)

HUMAN RESOURCES MANAGEMENT (N4 – N6)

DENVER TECHNICAL COLLEGE

ENTREPRENEURSHIP AND BUSINESS MANAGEMENT

PERSONNEL MANAGEMENT

MANAGEMENT COMMUNICATION

COMPUTER PRACTICE

LABOUR RELATIONS

PERSONNEL MANAGEMENT

PERSONNEL TRAINING

COMPUTER PRACTICE

(CURRENT)

CALL CENTRE CERTIFICATE

ENT CALL CENTER

INBOUND AND OUTBOUND

TELEPHONE TECHNIQUES

TELESALES

PRINCIPLES OF CALL CENTRE

COMMUNICATION SKILL

DEBT COLLECTION

FIELD MARKETING

TELE-MARKETING

SALES TRAINING

BASIC AND ADVANCED CUSTOMER SERVICE

EXPERIENCE

(NOV 2014-CURRENT)

CREW MEMBER

BURGER KING

CASHIER

PREPARATION OF FOOD

DEBT COLLECTOR (CALL CENTRE AGENT) (JAN 2014-NOV

2014)

VERTEX SOLUTIONS

2 Page

Tshibalanganda Pfarelo 071-****-*** ***************@*****.*** Good communication

skills (written and verbal)

Ability to work

independently and

effectively under pressure

Good interpersonal

relations and team work

- DEBT COLLECTION ON BILLS DUE

- INFORM CLIENTS ON OVERDUE ACCOUNTS AND AMOUNT CURRENTLY

- DETERMINE WHETHER A CLIENTS DEBT CAN BE COLLECTED

- DATA CAPTURING -PROVIDE ACCURATE AND PROFESSIONAL ADVICE TO CLIENTS

- PROFESSIONAL HANDLING OF CALLS

REFERENCES

MR PROSPER

STORE MANAGER – BURGER KING

CELL: 073-***-****

TAFADZWA

LECTURER - DENVER TECHNICAL COLLEGE

CELL: 074-***-****

MRS P SIGWAVHULIMU

TEAM LEADER – VERTEX SOLUTIONS

CELL: 071*******

Contact this candidate