Operations Director

Michael J. Regan

Edison, NJ ***** 908-***-****

**********@*****.*** linkedin.com/in/mikeregantransportation/

Operations Director

Inspire Associates Drive Organizational Growth Optimize Output

Decisive, results-oriented executive and team builder with operational experience in fast-paced, deadline-driven environments. Flexible tactical / strategic thinker with proven communication, customer service, and leadership talents. Expert mediator with exceptional problem resolution capabilities. Excellent analytical skills for interpreting complex data.

Expertise in:

−Staff Leadership & Development

−Policy & Procedures Development

−Business Process Improvement

−Human Resource Management

−Customer Relations Management

−Finance & Budget Management

−Inventory Management

−Unionized Workforce Supervision

−Strategy, Planning & Forecasting

−Cross-functional Team Leadership

Professional Experience

TRAC INTERMODAL, INC., Princeton, NJ

Director, Billing & Vendor Compliance 2018 - 2020

Oversaw information system and process management for US network of 18 neutral container chassis pools totaling 180K units and $600M+ in annual revenue. Led 70-member cross-functional supervisory, analyst, and specialist team with accountability for workflow, scheduling, prioritization, and evaluation. Directed daily cleansing routines of data reconciliation team.

●Mentored managers and supervisors by meeting with staff during weekly one-on-one sessions to assist with personal goal setting, management skills, and career development.

●Managed vendor compliance team, which audited 3rd-party maintenance and repair vendors, ensuring repaired equipment is correctly invoiced and met industry safety standards.

Director, Helix Support & Disputes 2014 - 2018

Worked on company project to convert 3 custom computer systems into new integrated oracle ERP framework with custom billing module.

●Served as Agile product owner and worked with TRAC's custom computer system, linking business and IT to have future product vision and convey message to Scrum development team, ensuring solution meets business needs and provides maximum value to customers.

●Spearheaded disputes resolution team, reducing outstanding motor carrier disputes to under $1M (from several million) and day sales outstanding (DSO) under 30 days (from 60+), which enhanced working capital and minimized write-offs.

Director, Billing 2010 - 2014

Governed US network of 6 neutral container-transport chassis pools totaling 60K units. Managed 24-member cross-functional supervisory and specialist team.

●Enhanced efficiency and quality at all levels significantly by creating key performance indicators (KPIs), standard operating procedures (SOPs), implementing Automation Anywhere to reduce time-consuming manual processes (equated to 5 person savings).

●Devised and deployed new billing party derivations for new / existing pools, which triggered substantial improvements in invoicing accuracy and decreased need for data cleansing.

Michael J. Regan **********@*****.*** Page Two

TRAC INTERMODAL, INC. (Continued)

Director, Logistics 2008 - 2010

Mobilized US network of 15 cooperative and neutral container-transport chassis pools totaling 200K units. Facilitated group in developing forecasts / projections of chassis demand to guide management strategy to prevent service failures and penalties from railroads.

●Played key role in centralizing data cleansing operations to Princeton, reducing overhead by closing Chicago office and consolidating into scalable, company-owned space, and shrinking headcount by 4 full-time employees (FTEs) while maintaining previous productivity levels.

●Conducted in-depth training of customers on use of proprietary logistics software and supporting internal staff, ensuring accuracy, and increasing satisfaction.

Manager, Cooperative Pool Operations 2005 - 2008

Directed overall operations of back-office labor, productivity, and quality control. Enhanced operational procedures, systems, and principles in areas of information flow and management, business processes, management reporting, and looking for opportunities to expand operations. Carried out supervisory responsibilities following company's policies.

●Piloted development of data reconciliation team from ground up, devising workflows, procedures, and data standards, created rating system to monitor / assess work quality, and optimize performance.

●Identified and secured 7 new pools for network, creating new pools in proprietary tracking / billing software and collaborate with technical team to streamline billing / reporting to partners.

●Coordinated with trading partners, enhancing data quality and availability.

●Collaborated with Trac Information Technology Group to audit and enhance system performance, conducting pool integrity analysis, and user acceptance testing (UAT) to support new product release.

Additional Relevant Experience

MAHER TERMINALS, INC., Berkeley Heights, NJ, Co-op Manager

Directed operational, financial, and information systems administration of cooperative 10K-unit container-transport chassis pool in New York metropolitan area generating $6.5M in revenue. Forecasted and planned equipment utilization to provide customers with flexible solutions to meet demand. Determined overall staffing requirements, including preparing daily union employee labor orders and authorizing overtime. Ensured employee adherence to company policy, DOT, and OSHA safety regulations for equipment maintenance and personnel.

Education

−Bachelor of Arts (BA), Economics, Minor: Computer Science, Rutgers University, New Brunswick, NJ

Technical Skills

−Microsoft Office (Word, Excel, Access, PowerPoint, and Visio), Microsoft Project, Oracle ERP, Power BI, Salesforce, and Automation Anywhere

Contact this candidate