Support Engineer
Resume:
Cincinnati, Ohio *****
Mobile Phone 513-***-****
E-mails:********@*****.***
Carmel R. Pinkney
Objective Seeking an IT Windows Networking Administration position utilizing abilities developed through my experience, certifications, and education, with opportunities for growth based on performance. Excellent documentation skills. Soft skills include project management, team leader, planning and vendor relations.
Technical Operating Systems Software
Windows 2008R2 Server Veritas NetBackup
Windows 2016 Server Citrix Presentation Server
Windows 2019 Server Citrix XenApp 6.x
Windows 10 Citrix XenApp 7.x
XenServer Administration
VMWare ESX
Veeam Backup
RSA Administration
SysTrack Monitoring Software
Professional 2/12 to 1/21 MCPc Cincinnati, Ohio
Experience Virtualization Engineer
Work independent, managing client’s Citrix environments including daily maintenance of Citrix XenApp Servers, Windows 2012, 2016, and 2019 servers. Managing and configuring Windows 10 Computers, Android and IOS devices.
Installing and supporting purchased IT hardware.
Physically, walking, monitoring, and supporting IT hardware.
Perform ongoing maintenance on the Citrix environment, including upgrades, hot fixes and change control methodologies.
Perform all aspects of Citrix server provisioning, including Citrix Presentation Server installation, application installation and publishing, and printing configuration, group policy administration.
Configured multiple types of printers and scanners.
Coordinate tasks with IT vendors.
Deploy and support business processes software.
Monitors configures, maintains, and repairs technology and computer hardware.
Solve incoming issues via ticket or phone calls, and monitor resolution for those not under his/her competence area, to meet service level agreements and support standards.
On-call and after-hours support 24/7.
Professional 4/99 to 12/11 Kendle International Inc. Cincinnati, Ohio
Experience Network Administrator
Work independent, manage various projects, and administer LAN including Windows Active Directory support, daily maintenance of Citrix XenApp Servers, Windows 2003 servers and Windows 2008R2 servers.
Installed and implemented Citrix MetaFrame, Presentation servers, XenApp5, XenApp6 and methodologies.
Provided Microsoft Windows Active Directory support.
TCP/IP Subnetting, DHCP and DNS.
VMWare ESXi support role
vCenter
Installed and implemented Veritas NetBackup software and methodologies.
Installed and implemented Windows 2003 and 2008 Clustered servers and methodologies.
Authored and submitted various IT documentation for the Corporate Document Library.
Initiative-taker willing to take accountability for projects, problems, and issues, carrying through to resolution.
Attentive to detail, flexible, open to suggestions, and possess good communication skills.
Able to interact with staff from multiple departments and manage others.
Able to work concurrently on multiple projects, each with specific instructions that may differ from project to project.
On-call and after-hours support 24/7.
12/91 to 4/99 Arthur Andersen LLP Florence, Kentucky
Senior Network Administrator
Work independent, manage various projects, and administer LAN/WAN including daily maintenance of Novell servers and Microsoft NT 4 servers Citrix WinFrame and MetaFrame servers.
LAN Administrator for over 500 end-users.
Administer 18 Microsoft NT servers, Control Users, Resources, and update service packs.
Administer 4 Novell servers, Control Users, Resources, and update NLM’s.
Established and manage security control for entire network.
Trained, supervise, and manage up to 5 assistant administrators.
Designed and planned all upgrades and installs for over 20 clients with an average of 60 end users.
Creation of project timelines, including management of client down time.
Creations of network manuals for end-users.
Member of project management team that design and implemented the entire LAN/WAN infrastructure.
Authored and implemented a Disaster and Recovery strategy.
Converted Novell servers to Microsoft NT 4.0 servers.
Installed, implemented, and administered Lotus Notes 4.6 server.
Installed and implemented Citrix WinFrame servers.
Installed and implemented Secure Dynamic accesses system.
Implemented Microsoft WINS for computer netbios name resolutions.
Implemented and configure Microsoft RAS server for remote connectivity.
Assist in the installation of Cisco Routers and Hub.
Setup and installed Compaq servers.
oConfigured CMOS settings.
oConfigured SCSI devices.
oImplemented RAIDS 5 hard disk configurations.
Working knowledge of the following:
oTCP/IP subnetting, DHCP and DNS.
oFast Ethernet networks.
oUnderstanding of port access for particular applications and devices through routers and firewalls.
Wilberforce University Wilberforce, Ohio
Computer Science
Ohio College of Business and Technology Cincinnati, Ohio
Computer Science
Associate Degree Computer Science
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