Assistant Office
Resume:
Zamansele P Mkhwanazi
PARALEGAL, FORENSIC INVESTIGATOR AND ADMIN ASSISTANT
PERSONAL DETAILS
Mrs Zamansele Precious
Mkhwanazi
Maiden name: Njoko
B 2481 Drumcastle Road
Newlands West
4037
Email: adjss2@r.postjobfree.com
Contact no.: 067-***-****/ 081-***-****
DOB: 27 / 01 / 1986
Driver Licence: Code 10
PERSONAL SUMMARY
A highly efficient Admin Assistant, Receptionist, Legal Secretary, Paralegal and Investigator professional who is client focused with an ability to build strong relationships with internal and external clients. Having the ability to take accurate instructions and dealing confidently with changing priorities. Possessing a proven ability to help define company direction and achieving goals.
Aspiring to gain entry and start a challenging career with an ambitious and highly profiled company that offers a genuine opportunity for progress.
AREAS OF EXPERTISE
●Customer Service
●Tracing
●General administration /Switchboard Operator and Good telephone etiquette
●Fraud Investigation / Assessment
●Legal terminology
●Investigating Insurance Claims
●Direct & Indirect Client consultations
●Correspondence management
●Drafting legal documents e.g. letter of demand /A. O. D and Summons
PERSONAL ATTRIBUTES
●Speak various African language Languages: Fluent in IsiZulu, English, IsiXhosa and Sesotho
●Computer literacy: MS word/MS Excel/MS Outlook/MS PowerPoint
●Integrity
●Professionalism
●Accuracy
●Attention to detail
●Planning and Organising Skills
●Verbal/Written communication
●Administrative Orientation
●Customer Orientation
●Time Management
●Listing Skills
●Multi-tasking
●Conflict and Problem solving
●Excellent interpersonal Skills
PROFFESSIONAL CERTIFICATES
Certificate in Paralegal Studies
Higher Certificate in Criminal Justice and forensic Investigation
Certificate Office admin & Computer Literacy
ACADEMIC QUALIFICATIONS
METRICULATED IN 2003 – LAKEHAVEN SECONDARY SCHOOL
SENIOR CERTIFICATE IN PARALEGAL STUDIES
INSTITUITION - SOUTH AFRICAN SCHOOL OF PARALEGAL
DURATION – ONE YEAR
FROM JAN 2016 – JAN 2017
●Civil Litigation
●Wills and Estate
●Debt Collecting
●Criminal Law and Procedure
●Business Law
●Property Law and Conveyancing
HIGHER CERTIFICATE IN CRIMINAL JUSTICE AND FORENSIC INVESTIGATION
INSTITUITION – UNIVERSITY OF JOHANNESBURG
DURATION – ONE YEAR
FROM – JAN 2015 – MAY 2016
●Basic criminal law and specific offences
●Forensic investigation
●Law of evidence and constitution
●Basic auditing principles
CERTIFICATE IN OFFICE ADMINISTRATION AND COMPUTER LITERACY
INSTITUITION – UNISCHOOL
DURATION – ONE YEAR
FROM – MAY 2011- JUNE 2012
●Computer Fundamentals
●Microsoft Word
●Microsoft Excel
●Office Administration
●Communicative Skills
●Telephone Techniques
●Customer Services
●The Electronic Officer
●Filing and Record Keeping
●Accounting Information
●Organising skills
●Personal presentation
CERTIFICATION IN WHOLESALE AND RETAIL MANANGMENT
INSTITUITION – SETA LEANERSHIP
DURATION – ONE YEAR 2004
WORK EXPERIENCE
COMPANY: Sheriff Office - Chatsworth - Legal Assistant
DURATION - JULY 2019 – DEC 2019
Duties:
●Execute immovable and movable property
●Warrants of Executions in terms of the High and Magistrates court
●Ensure compliance with the Rules of court
●Debt collecting and data capturing
●Liaising with different Attorneys
●Interpleaders
●Postage and Correspondence
●Liaising with the Deeds office
●Customer Services
●Legal Secretary
COMPANY - Scorpion legal Protection - Legal intern
DURATION - AUGUST 2018 – JUNE 2019
Duties:
●Prepared written correspondence for attorneys when I referred approved claims to their offices.
●Diary management and monthly stats
●Experienced with the CASETRACKER and LEZA software system used by the legal insurer like others used in the fast-paced industry
●Receiving hard copy email correspondence and allocating it to the respect senior claims handler.
●Attending to correspondence
●Client consultation
●Admin duties
●Scanning and distraction
●Managing post and Filling
●All switchboard duty for Cost/RAF.
●Sending remittances to Attorneys.
●Filing remittances into files.
●Sending files back to departments.
●Cost recovery work.
●Sending offers of payment to attorneys
●RAF Consultations
COMPANY: Capital Consulting - Legal Assistant
DURATION - August 2016 – May 2018
Duties:
●Activating Emolument Attachment Order
●Rescission from Administration
●Dealing with clients Queries and Payroll Department Queries
Drawing up Legal Documentation pertaining to emolument attachment order, A.O.D and Letter of Demand
●Liaising with the paymaster regarding Admin Order implementation
●Scanning, Filing and faxing letter pertaining to the Emolument Attachment Order Liaising with Clients
●Data capturing
●Receptionist
●Liaising with the sheriff of the magistrate court regarding services and payment
●Legal Secretar
●Managing Mtata branch
COMPANY: Strauss Daly Attorneys - Collections Clerk
DURATION - August 2015 – July 2016
Duties:
●Collections clerk
●Absa Personal loan and Nedbank Foreclosure
●OCS and APT Systems
COMPANY: Sheriff Office Durban West – Attachments Clerk
DURATION – Feb 2014 – July 2016
Duties:
●Execute immovable and movable property
●Warrants of Executions in terms of the High and Magistrates court
●Ensure compliance with the Rules of court
●Debt collecting and data capturing
●Legal Secretary
●Liaising with different Attorneys
●Interpleaders
● Postage and Correspondence
●Liaising with the Deeds office
●Customer Services
●Receptionist
MI Abdulla & Associates - Tracer, R.A.F Investigations and Insurance Assessor
DURATION – June 2005 – Sep 2011
Duties:
●Investigating Road Accident Fund claims
Merit of the accident, Paternity, Loss of Support)
●Tracking and tracing debtors and missing personal.
●Switchboard operator
●Heading Tracing department and Training staff the said department
●Legal admin
●Dealing with clients on daily basis
●Liaising with different departments such as the Sheriff Office, SAPS
●3rd party insurance claim assessment for the subrogation process
●Conducting and Compiling a report
●Filling and Postage
●Receptionist
COMPANY: Covenant Marketing - Field Marketer and Merchandiser
DURATION – Feb 2004 – March 2005
Duties:
●Ordering stock
●Filling up the shelfs
●Assembling Display stands
●Marketing and Promoting
●Making sure the floor is in order
REFERENCES
Mr Wandile Ntombela
Manager at Capital Consulting Financial Services
Miss Natasha Singh
Supervisor at Capital Consulting Financial Services
Mrs Busisiwe Luthuli
Manager at Sheriff Office
Mrs Liz Nair
Manager at Scorpion Legal Protection
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