Service Representative Customer
Resume:
CONTACT
Address : Pune MH *******
Phone : 976-***-****
Email : *******@*****.***
SKILLS
• International sales support
• Complaint resolution
• Credit card processing
• Computer proficient
• Service standard compliance
• Report preparation
• Professional telephone demeanor
• Microsoft Office
• Service recommendations
• Data Entry
• Multi-line phone talent
• Receiving support
• Recordkeeping strengths
• Money handling abilities
PROFESSIONAL SUMMARY
Seasoned Customer Service representative bringing 15+ years of experience meeting needs of Enterprise Support customers. Educate individuals on company policies, troubleshoot concerns and process payments with maximum efficiency and skill. Knowledgeable about security standards, AGILE requirements and diverse proprietary technologies useful for resolving customer issues.
WORK HISTORY
Senior Customer Service Representative, 01/2015 to 01/2020 Symantec Software Private Ltd - Pune, Maharashtra
Senior Customer Service Representative, 01/2009 to 01/2015 WNS Global Services : Thomson Holidays - Pune, Maharashtra Customer Service Representative, 07/2008 to 12/2008 Hutchison 3 Global Services - Pune, Maharashtra
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
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Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
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Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
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Coordinated customer service responses for high-value customers with complex issues as leading representative of customer care team.
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Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
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Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
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Informed customers of product, price and policy changes to educate on issues and resolve concerns.
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Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
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Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
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Researched and rapidly resolved client conflicts to maintain key account contracts.
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Leveraged sales expertise to promote products and capitalize on upsell opportunities.
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Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
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• Regularly exceeded daily sales and product add-on quotas.
• Cultivated customer loyalty, promoted repeat customers and improved sales. ELIZABETH GEORGE
Customer Service Representative, 08/2005 to 07/2008 WNS Global Services : Travelocity - Pune, Maharashtra Service Representative, 04/2004 to 08/2005
MphasiS IT Services : J.P.Morgan Bank - Pune, Maharashtra Provided information to customers regarding card charges and loyalty program and helped to open and activate new accounts.
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Evaluated account and service histories to identify trends, using data to mitigate future issues.
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Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
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Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
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Maintained accurate and current customer account data with manual forms processing and digital information updates.
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Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
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Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
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EDUCATION
Higher Secondary Certificate : 05/2006
Government Of Maharashtra Educational Board
Bachelor of Arts : 05/2009
Pune University
ACCOMPLISHMENTS
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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Consistently received awards for top performance at Symantec Customer Care team.
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Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
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Customer Relations - Earned highest appreciation for customer satisfaction, company-wide.
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