Prakash Kumar Komu

Mobile: 992*******

E-mail: adjsh9@r.postjobfree.com

Summary:

Over all 20 years of experience in the field of Procurement – Vendor Management - Data Center Management – Contract Management and Customer Support.

Vendor/Order Management – 50+ vendors.

Net Connectivity – 20+ ISP + Telco

E – Procurement – Managing Online

Data Center Management – Managed 2000 servers (physical + virtual)

Contract Management – 50+ Contracts-Agreements

Customer Support – 20+ Executives

Achievements

Rebuild of data centre - VSNL / Bharti / Nxtra / Reliance / Netmagic / Tulip / MTNL

Migrated five data centers and consolidated to three data centers resulting in large cost savings

Consolidated peered links resulting in cost reductions

Consolidated servers-storage resulting in cost reductions

Centralised procurement function for all India procurement – has led to optimizing team size with saving cost.

Work Experiences

Worked as IT Category Manager at Zycus Infotech Pvt Ltd - Mumbai (Feb 2020 to 31st Mar 2020).

Designation: IT Category Manager

Analysing and categorizing suitable suppliers to attain highest savings with on time deliverables.

Applied best sourcing principles to control negotiation and minimize cost & risk within an acceptable timeframe.

Screened supplier credentials & on boarding supplier to create healthy supplier database

Prepared monthly Sourcing & Procurement status reports

Networking with suppliers to encourage them to honor best proposals on continuous basis.

Spearhead dispute handling with suppliers for deliverable conflicts.

Setting up Monthly procurement plan for Capex

Monthly Fund requirement Planning for Opex + Capex

Catering to all internal Team - software/licenses.

Worked as “Procurement Head” at Margo (Subsidiary of Zee Entertainment), Mumbai

Designation: Head Procurement (June 2017 to January 2020)

Setting up the monthly, quarterly procurement plan for Capex

Monthly Fund Planning for Opex and Capex, forecasting and controlling the procurement needs with maintaining auditable records

Catering to all internal and external (IDC) software/license, marketing requirements, and developed a good vendor database and source the requirement at the right price, right time and at right location.

Acting as liaison between the company and vendors / service providers during contract

Preparing BOM BOQ for each vertical

Sourcing new local and international vendors to deliver best quality.

Negotiate to pool out the optimum payment terms with vendors and good relationship with courier companies for foreign shipments.

Experienced in managing spend worth INR 40+ Cr/ year.

Good relationship with all the IT OEM like Dell, HP, IBM - Lenovo, NetApp, Juniper, Arista.

Good relationship with all Telco’s Like TATA, AirTel, Reliance, Vodafone-Idea for connectivity

Managing the team of Billing, Payment, Insurance, Inventory, Data-Center, budget tracking team and break-fix and faulty replacement team and connections

Manager at Rediff.com, Mumbai (May 2006 to June 2017)

Designation: Manager Infrastructure and Engineering Operations

Contract Management, Vendor Management, Payments (Oct 2010 – June 2017).

Interacting with consultants, service providers, and hardware /software vendors

Taking Quotes of Hardware / Software product & getting approval from respective HOD.

New vendor development, vendor selection, price negotiation with vendor, raising indent – PO in SAP and materials delivery.

Negotiate pricing and purchase goods and ensure delivery & installation in a timely manner.

Setting up the weekly, monthly, quarterly procurement plan

Materials procurement receipts, physical Inspection, maintaining critical items.

Managing Opex-Capex of NOC department, including budgeting

Acting and reviewing as a liaison between the company and vendors / service providers during contract

Maintain contractual records and documentation

Work with Legal / Finance / Product Management / IT / Other Cross Functional Teams to coordinate contractual requirements

Maintaining ISO 9000 Standards in operations

Maintaining ITIL Standards in operations

Data Center Operations (Oct 2010 – June 2017).

First point of contact on 24/7 for data center operations

Responsible for managing a multi-location data center operations team

Managing the team of engineers to support day-to-day data center operations- across data centers with Installation and management of new servers

Managing inventory and asset life cycle

Working with internal teams to plan growth, consolidation as required for data center

Oversee day to day health, monitoring of data center with regards to power, cooling and cablings and optimally utilize the Rack space and Power consumption

Managing service providers - data center, H/W & S/W suppliers to ensure systems are architected and performing properly.

Manage all aspects of Operations (job scheduling, monitoring, call remediation and escalation)

IDC - Entry permissions (arranging access) for visitors – arranging inward & outward of Materials

Taking care of audit requirements for internal and external audits to ensure SOX compliance

Restructure current servers as needed

Servers/storage movement from one DC to another DC

Profound experience in working with waste/recycling management industry for disposal of scrap-electronic materials

Managing “SSL certificates and Internal Domains”

Handling Customer Support Team (May 2006 till Sep 2010)

Designation: Team Leader & Asst Manager

Job assigning, maintaining attendance, setting schedules, handling escalation calls & cases

Updating FAQs, updating canned response.

Supervising CS team phone and Email replies

Taking feedback with end customer for implementing new features

Conducting training Session for new clients, resellers and CS team

Reviewing the performance and guiding members on improving the performance.

Weekly meeting with development team, NOC team, sales team for the betterment of products and services

Maintaining reports (weekly, monthly, and quarterly)

Recruitment, shift scheduling and work force management.

Worked as a CSR on Rediff Contract (Aug 2002 to Dec 2003) & Team Lease (Jan 2004 to April 2006).

Deputed at Rediff.com as a Customer Support Executive

Handling customer queries paid/free services via telephone, Talisma interface and Web Chat.

Co-ordination with logistics partners for order status.

Co-ordination with NOC Team for escalated cases

Troubleshooting issues through FTP, telnet & FrontPage

Worked as CSE at Kalyani Informix – (Kalyx Infotech)

Deputed at Rediff.com for Monitoring Services - (Feb 2001 to June 2002).

Checking Web Services

Checking new user creation in Rediffmail

Checking shopping orders

Monitoring the servers & services through IP sentry tools

Rebooting servers remotely

Escalating service owners for effected services & servers

Worked as a Hardware and System Engineer at Balaji Compuware (Balaji InfoTech)

(March 2000 to February 2001).

Hardware & Software level support for software development unit – Level 1

Maintaining updated record of weekly market pricing for computers, components & peripherals

Customer Support as well as Tele-marketing for hardware and software

Looking after client’s meetings

Handling regular administration

Short listing candidates for Interviews.

Segregating resumes as per the Qualification and Profile

Educational Qualifications

M.B.A from Jaipur National University

B.Com from Maharashtra Board

H.S.C from Maharashtra Board

S.S.C from Maharashtra Board

Accreditations

Post Graduate Diploma in Computer Hardware Engineering and Networking from CEDTI, DoE Government of India.

Examination

Year

‘T’ (Technician-Level)

1997 - 1998

‘E’ (Engineering-Level)

1998 - 1999

Courses

Year

Networking N+

2013

CCNA - Training

2013

VMware - Training

2015

ITIL® Foundation

2016

ISO 9000 Training

2017

Successfully completed Training in Soft Skills, Communication and Personality Development from Next

Communication Skills

Language: English, Hindi, Marathi, Telugu.

Personal Profile:

Date of Birth: 7th July 1979

Address: A-403, Sheetal Dhara Complex, Plot no 28, Sec-7, Kamothe(Mansarovar), Panvel, Navi Mumbai, Raigad, Maharashtra, India - 410209.

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