Customer Care Service

TITUS MUNYASYA MUTHUI

***-***** ******, *****

TEL:+254*********

EMAIL ADDRESS:*********@*****.***

CUSTOMER CARE SERVICE WORKER

CAREER OBJECTIVE

An experienced customer care service individual seeking work in similar capacity to bring expertise in customer service desks at all levels involved.

KEY SKILLS AND COMPETENCIES

• Excellent communication skills i.e. fluent in English (Read, Speak & Write)

• Knowledge of computer applications computer skills

• Able to interact freely with various groups of people

• Respects diversity

WORKING EXPERIENCE

01/2011-10/2014 Customer Care Service

Kiambere –Mwingi Water and Sanitation Company Kenya

Duties/Responsibilities

• Receiving calls from customers and directing them to relevant stakeholders

• Receiving complaints from customers and working on them appropriately

• Ensuring that the correct image of the company was portrayed at al times

• Monitoring the register of the company workers every morning and evening

• Accurate computer entry of meter reading and timely production of water bills

• Accurate and timely posting of revenue fingers in to computer server

• Ensure meter disconnection and reconnection is done within the set time

• Maintain register of active and inactive meters

• Attend to customer enquiries/ complaints concerning billing and payments

• Monitor disconnected meters to ensure customers are not using water illegally

• Prepare reports on outstanding debtors to surrender them to company accountant at the end of every month.

10/2007-11/2010 Customer Care Service

Kitui Water & Sanitation Company Kitui,Kenya

Duties & Responsibilities

• Handles incoming calls or inquiries from prospective customers or clients

• Assists customers effectively by solving customer disputes

• Provides customer additional information or explains services

• Discusses products offered and ensures customer satisfaction

• Tactfully handles confrontational or stressful interactions with the public

• Completes supporting paperwork and data entry as required

• Accurately captures customer information

• Creates and maintains service reports

EDUCATIONAL BACKGROUND

2002-2005 : Nguni Secondary School

Award : Kenya Certificate of Secondary Education (K.C.S.E)

High School Diploma

12/2014 : Kenya Water Institute

Award : Certificate in customer care, organizational culture and work safety.

2018 : Garissa Commercial College

Award : Certificate in Sales & Marketing

2018 : Kenya Water Institute

Award : Certificate in Management of metering,Billing and Revenue Collection.-Certificate of Attendance.

PROFESSIONAL TRAININGS/CERTIFICATIONS

2009 : Certificate in Computer Applications

2011 : Attained a valid driver’s License-Class B.C.E.F.G

2012 : Suitability Test for drivers Grade III

ADDED CUSTOMER CARE SKILLS

• Strong communication and negotiation skills

• Detail oriented and works with a high degree of accuracy

• Ability to multitask

• Handles confidential financial and personal information appropriately

• Ability to tactfully handle stressful and difficult situations

• Possess strong problem solving skills

REFEREES

• Shall be available upon request

Contact this candidate