Creative & results-driven technology leader, offering over 2 decades of experience of impressive success in creating robust IT infrastructures, driving IT operations & services and devising innovative technology solutions to effectuate next generation business opportunities

An ambassador of change with the distinction of success in collaborating with senior leadership to establish digital practice including capacity planning, knowledge transfer, infrastructure management, technology road map, and delivery

Administering IT asset management software systems including hardware and software purchase orders, maintenance renewal costs and due dates to insure there is no lapse in maintenance and the required future year’s budgeting is accurate

Led architect for network infrastructure design and development, data center design and management; delivered large-scale, complex programs with a focus on technology transformation; collaborated with leadership teams to evaluate technology challenges

Proficiency in managing process operations entailing mapping business processes, designing, implementing, and transitioning processes, solutions in line with the guidelines specified by clients

Skilled in Monitoring & troubleshooting of MS Active directory, Windows Server/Client 2000 & 2003, DHCP, DNS, NIS, FTP, TCP, NAT Cabling LAN, Backup/Storage, Networking, Printers, Hubs, Switches and Cisco routers

Capabilities in developing and managing project schedules and known for working well with cross-functional team to achieve solution within SLA; excellent in mapping the requirements, custom designing solution & troubleshooting for complex IT issues & application problems

Gained international work exposure in Malaysia, Tanzania by holding strong relations with key decision makers & leaders

Functioning as escalation gate for resolving critical issues with extensive experience in implementing and supporting production environment critical systems, Backups, Virtual Environments, Networking and Disaster Recovery System; configured and troubleshot software and hardware enhancements, application deployments and infrastructure up-grades

Project Management & Execution

IT Infrastructure Management

Service Delivery Management

SLA Management

Budgeting & Cost Optimisation

IT Asset Management

Stakeholder Management

System Administration

Team Building & Leadership

Achieved Lean Six Sigma Green Belt Certification in 2020

Merit of receiving Lead by Example Award at Real Page in 2018

Bestowed with:

oSTAR Award at Polycom Inc. in 2012 and 2016

oBest Performance Award at Polycom Inc. in 2011

Greenbelt Certification (Lean Six Sigma)

VMware – Certified

ITIL V3 Foundation Certified

CCNA Certified

ITIL Intermediate (SS, SD, SO)

Microsoft Certified Technology Specialist (Share Point 2007)

MCITP Certified

Since May’16 with RealPage India Pvt. Ltd., Hyderabad as Sr. IT Manager

Key Result Areas:

Spearheading a team of 14 members with the headcount of 1200 across India with zero attrition rate in the team; allocating resources among team members; recruiting & guiding team members during the project till final delivery

Front-leading the IT Asset Management (Hardware & Software) globally through Samanage software

Planning and implementing IT Hardware Asset Lifecycle Strategy; managing the Procurement and IT Operations through devising procurement strategies for IT hardware acquisition

Determining budget requirements by touch basing with various locations PAN India and preparing budget based on the requirement requested and encouraging work around for the requirement to look out for avenues to save cost

Developing and implementing systems, policies and procedures; ensuring security of data and network access; analysing user needs and system functionality and suggesting a well-suited plan of action to be implemented

Monitoring software licenses to ensure the compliance with license agreements and usage standards

Directing multiple projects from conceptualization & visualization to technology mapping & final execution of projects and leading team members

Formulating plans and steering & controlling IT operations; leading the IT staff by recruiting & training employees

Assuring adherence with the stipulated SLAs while meeting deadlines, without hampering the quality norms; administering the overall resource planning & allocation, multi-project administration and quality assurance

Leading the technological research through reviewing organization goals, strategies, practices, and user projects

Feb’09 - May’16 with Polycom Technology R&D Center Pvt. Ltd., Hyderabad as IT Manager

Key Result Areas:

Imparted assistance in the installation, configuration, maintenance and operation of the ICT Infrastructure such as Servers, Desktops, Laptops, Printers and other IT equipment through analysing and resolving the problems

Steering a team of 10 members for Helpdesk, Windows & UNIX administration Support and reported to Sr IT Manager in China

Cross-functionally coordinated with the Vendors namely HP, Dell, Lenovo, Microsoft, and VMware in order to solve the hardware/software issues

Led the installation & configuration of Windows 2003, 2008 and Linux OS

May’07 - Feb’09 with IMC Global Services, Pune as Sr System Administrator

Sep’06 - Mar’07 with Kenexa Technology Services, Hyderabad as System Administrator

Feb’99 - May’05 with Ideal Computers, Tanzania as System Administrator/Hardware Engineer

System Domain

Wintel /Windows server 2000/ 2003/ 2008, VMware

Networking

LAN, VLAN, WAN, VPN, VNC, RDP, RPC, TCP/IP, Wireless 802.11, DNS, WINS, DHCP

Security & Application

Symantec AV Client/Server, Trend Micro, ITIL Management i.e. Change, Incident & Problem, Ticketing Tool (i.e. BMC Remedy, Change Gear)

Messaging System

Mail server (MS Exchange 2003) and Mail Client (Outlook2016/2013), SMTP, POP & IMAP

Firewall

Fortinet and Juniper Net Screen

Linux

Squid, Postfix

Backup Tools

Symantec Net Backup

Data Domain Server

DD 510

HP Servers

HP DL 380 G7, HP DL 360 G7, HP Blade c 7000 enclosures

Dell Servers

PowerEdge Series

Switch

Cisco 2900, 3600 Series

MBA from MGU, Meghalaya in 2013

Date of Birth: 31st August 1972

Languages Known: English

Passport No.: F8619657

Address: H.No. # 8-17-156/3, Near Racherla Gate, Giddalur. Prakasam (D.T) – 523357, A.P., India

o

SURENDRANADHA REDDY. M

SENIOR IT PROFESSIONAL

Focused professional targeting challenging assignments in IT Infrastructure & Asset Management / Project Management with an organization of high repute preferably in South India

Ph.: +91-900******* Email: adjsew@r.postjobfree.com

PROFILE SUMMARY

CORE COMPETENCIES

NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER

CERTIFICATIONS

WORK EXPERIENCE

PREVIOUS EXPERIENCE

IT SKILLS

TRAININGS

EDUCATION

PERSONAL DETAILS

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