Customer Service Representative
Resume:
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EDEN GODINEZ
****.*******@*****.*** / C: 760-***-****
Escondido, CA 92027
SUMMARY
Hard working, goal driven, organized individual dedicated to meeting production deadlines while maintaining quality, efficiency, and outstanding customer service. Willing to go above and beyond to complete the job by using learned skill sets and acquired talents developed from Industry experience. Looking forward to being in a position that allows me to grow as an individual, increase team success, and accelerate business growth for the future.
SKILLS
Organization
5S Plus Safety cleanliness
Teamwork
Supervision
Communication
Problem solving (RCCA Investigations)
First Aid/CPR
Operational improvement
Production Planning and Coordination
APQP (Advanced Product Quality Planning)
MS Office Skills (word, excel, outlook, power point)
Net Inspect – Virtual AS9102 forms
Attention to detail
ISO 9001:2015
Project Management
Process improvement
Management
Customer service
Administrative
Critical Thinking
Bi-Lingual - English/Spanish
Penetrant Inspection Certificate
Visual Weld Inspection Certificate
PFMEA (Process Failure Mode Effects Analysis)
AS9100:D
Blueprint Reading/Interpretation
Industry Standard Reading/Interpretation
Internal/External Audits
EXPERIENCE
Quality Manager / STEICO INDUSTRIES Inc. - Oceanside, CA 09/2015 - 06/2020 Managed a group of 15 inspectors, 13 label & identification operators, and 3 material review board (MRB) employees daily for all completed aerospace tube assemblies & components manufactured. Tracked and reported daily sales goals to directors and staff to ensure daily sales numbers were met. Oversaw all internal and customer quality issues, provided clarification of requirements and/or rework instructions. Led root cause and corrective action meetings with production to drive successful change to prevent reoccurrence of non-conforming product. Reviewed and organized all company rejection data to address the top contributors. Collaborated closely with customer quality representatives for product approval and assisted with internal and external audits. Quality Planning / First Article Creation / STEICO INDUSTRIES Inc. Oceanside, CA 08/2013 – 09/2015 Created and verified shop routers for manufacturing build instructions by reviewing customer supplied blueprints, models, industry standard specifications, and purchase order requirements. Scheduled the completion dates of product and materials to successfully meet customer delivery dates. Created the pre-production AS9102 first article inspection forms using Microsoft excel and Net Inspect.
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Account Executive /Customer Service Representative / STEICO INDUSTRIES Inc. Oceanside, CA 11/2011 – 08/2013 Worked directly with customers for major aerospace OEM's on a daily basis providing status updates, accepting new purchase orders, managing contracts, data entry, AOG (Airplane on Ground) assemblies that needed to be expedited through production as soon as possible in order to meet customer need/load dates. Cultivated and developed customer relationships to enable sustained revenue growth. Outside Processing Department / STEICO INDUSTRIES Inc. Oceanside, CA 08/2009 – 11/2011 Positions: Operator / Lead / Manager
Handled the processing of parts with extreme care to outside vendors who had the capabilities and approvals to perform processes requested by created purchase orders. Responsibilities included visual inspection of aerospace tube assemblies prior to shipping and upon receiving to ensure the requested processes have been performed according to certifications/purchase order requirements. Managed a team of dedicated individuals to perform the tasks required for a lean and efficient department. Customer service communications with vendors by managing daily reports of all open purchase orders to ensure an on-time delivery schedule. Quality Inspector / STEICO INDUSTRIES Inc. Oceanside, CA 07/2008 – 08/2009 100% Visual and dimensional inspections for in-process and final acceptance of precision aerospace tube assemblies and products. Completed first article inspection AS9102 packages. Used measuring tools such as calipers, scales, ohm meters, micrometers, thread gauges, inspection fixtures, CMM and comparators to assess product compliance.
EDUCATION AND TRAINING
Escondido High School - Escondido, CA
High School Diploma, Class of 2006
Palomar College - San Marcos, CA
Business – In process Bachelor’s Degree
MiraCosta College - Oceanside, CA
Business – In process Bachelor’s Degree
VENDOR MANAGEMENT (PARTIAL LIST):
Hixson Metal Finishing, Astro Aluminum, Astro Pak, General Testing & Inspection labs (Mistras), Aircraft X-Ray, Bodycote, Stines Machining, TW Metals.
CUSTOMER MANAGEMENT (PARTIAL LIST):
Boeing, Honda Aircraft, Lockheed Martin, Northrop Grumman, Triumph/ Vought Aerospace, Bombardier, Honeywell, Bell Helicopter, UTC Aerospace systems, CPI Aero.
EDEN GODINEZ
****.*******@*****.*** / C: 760-***-****
Escondido, CA 92027
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