Information Security Customer Service
Resume:
Tyshic Kyles
Grandview, Missouri
******@*****.***
Objectives: A position as a Network Administration.
Certifications and Training:
Security + 2018
CCNA Routing & Switching 2019
LinkedIn Learning Vulnerability Management (January 2020)
LinkedIn Ethical Hacking: Wireless Networks (January 2020)
LinkedIn Ethical Hacking: Exploits (January 2020)
LinkedIn Learning Bash Scripting(February 2020)
Skills:
Proficient in Spanish
Knowledge of Cisco iOS, Switches & Routers
Knowledge of TCP/IP Suite
Knowledge of Virtual Technologies
Knowledge of Windows OS (XP,7,8,10)
Knowledge of Linux OS
Knowledge of Scripting Languages – BASH & Python
Knowledge of basic programming concepts
Knowledge of PC Hardware Installation
Working knowledge of Cisco Proprietary Protocols-CCDP, HSRP, EIGRP
Working Knowledge of Basic Networking and Troubleshooting
Working knowledge of Active Directory, LDAP, & LAN OU
Working knowledge of MS Office Suite, Libre Office, Wireshark & Nmap
Good communication, written and Customer Service skills
Experience:
Nov 2020 to Jan 2021 Randstad/Spencer Fane LLC
Kansas City, Missouri
Help Desk Representative
Field incoming calls with user concerns
Document ticket of incident
Used remote connection to troubleshoot user concerns
July 2020 to Nov 2020 NextGen/Sprint Overland Park, Kansas
Network Operations Technician
Provide Identity Access Management assistance for on-boarding new users
Utilize proprietary application for network access
Field incoming calls for access concerns
Create and modify accounts for Network Engineers access to routers and switches
Respond using Microsoft Outlook and Skype to resolve concerns
May 2017 to Present State Street Kansas City, Missouri
Information Security Admin, Assoc. 2; IT Security
Interpreted protocol to assist end-users with proprietary account access
Analyzed end-user accounts to verify access for resets
Planned approach for assisting end-users with account using knowledge based articles
Researched solution for client and vendor account concerns
Troubleshoot internal and external employer account access concerns
Utilized account administration with Active Directory
Tracked tickets using IT management tools
September 2015 to May 2017 Randstad/State Street Kansas City, Missouri
Contractor/ Information Security Admin, Assoc. 2; IT Security
Interpreted protocol to assist end-users with proprietary account access
Analyzed end-user accounts to verify access for resets
Planned approach for assisting end-users with account using knowledge based articles
Researched solution for client and vendor account concerns
Troubleshoot internal and external employer account access concerns
Utilized account administration with Active Directory
Tracked tickets using IT management tools
April 2014 to June 2015 Kelly Services/MWV Grandview, Missouri
Lab Technician Assistant
Perform testing of dispensers within specified parameters by clients
Troubleshooting dispensers when problems arise
Assisted Senior Lab Technicians and Engineers for pre-development
Utilized test software and hardware to compile data of testing for reports
Compile data of testing procedures
July 2013 to January 2014 Jerry’s Auto Grandview, Missouri
Lube Technician
Utilized computer testing equipment and software to complete repairs
Troubleshoot electrical and mechanical concerns of customers
Perform courtesy duties and establish customer rapport
Education:
Metropolitan Community College – BTC December 2018
A.A.S., CSIS – Cisco Security
Central High School Graduated
Diploma
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