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Manager Customer

Location:
New Delhi, Delhi, India
Posted:
January 28, 2021

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Resume:

Adarsh Kumar Gupta

Address: M G Road, Sultanpur, New Delhi - India.

E: adjsb7@r.postjobfree.com; M: +91-986**-*****.

Career Objectieve:

+11 years’ experience, highly motivated, skilled, and Certified Korean language (TOPIK Intermediate Level – 2013) expert. Worked with national and international clients closely, especially with Korean professionals and customers. Having experience as a Korean language expert in Tourism, Marketing, B2B Business, and Consulting as well. Leveraging bilingual skills to positively contribute to the future of company, while gaining experience in bilingual area.

Work experience as a Korean Language interpreter (Normal and Simultaneous) in large organisations and events – World Employment Conference 2016 - New Delhi, Hyundai Market Research for simultaneous interpretation, Confederation Industry of India (CII), Federation of Indian Chamber of Commerce (FICCI), Samsung Electronics, Hyundai Motors - Chennai, POSCO, and Tata Motors India through India & Koryo Tour Private Limited. Bilingual: Fluent in Korean, English, Hindi, and basic Russian. Work experience in Travel & Tourism and hospitality industry specially dedicated to Korean market. Led end to end task with a focus on customer & B2B management. Worked as an independent travel consultant for major travel companies in India who are specially dedicated in Korean market - India Tour & Koryo Tour, Trail Blazer India, Midtown Travel, Travel Corporation India (TCI), and India Legend Holidays.

Professional Summary:

Travel & Tourism & Korean Language Expert in Nice India Travel Pvt. Ltd. New Delhi – India and South Korea (June 2016 to Present)

Marketing and Business Promotions

Mainly dealing with Korean market and clients

Research and Development of tour packages for South Asia and other emerging markets

B2B Tourism, customer relationship, and customer satisfaction management

Zen3 Infosolutions, India (December 2020 to present on Part time basis)

Consultant – Korean Language Expert, Working in Microsoft Maps Geo Special (MMGS and MDCG Geo Intent Match.

Project is absolutely based on Microsoft Bing Map and dedicated to South Korea Market

Working on Microsoft Maps Geo Special (MMGS and MDCG Geo Intent Match

Dealing with Bing Map Query, Developing Mapping System, and Geolocation

Working on Universal Human Relevance System (UHRS)

Working on Secondary Data

Tele Account Manager, Denave India Pvt. Ltd. Noida – India (February to May 2016)

Primary responsibilities include working as BDC

Working as a Vanguard Manager Hewlett Packard Enterprises (HPE), drive the countries (South Korea) Vanguards Team to achieve country KPI Channel Coverage & Sales Target, Leads etc. Plan & Implement Vanguards channel coverage, targets and monitor adherence.

Work closely with HPE Country teams and cascade programs, strategies to Vanguard teams that can drive growth for HPE.

Collate, analyze and share competition/market MIS with HPE teams & regional Tele Program Manager.

Manage program related system & processes.

Working on salesforce.com for HPE Sales Process Transformation.

Manager and Korean Language Expert, S C Tech India Pvt. Ltd. New Delhi – India. (July 2015 to January 2016).

Construction materials and inventory management

Promoting new technology for road construction

Korean language interpretation and interpreter

Customer relationship and management

Materials custom clearance

Executive, Environment, Health and Safety, Samsung Electronics, Noida - India (January 2015 – June 2015, Contract Basis)

Primary responsibilities including as a Korean Language Expert

Regular audit of manufacturing unit and entire plant for safety measurements.

Documents translation and interpretation

Reporting to Manager of Utility and EHS (Korean Expat)

Report making on weekly, monthly, and yearly basis

Asst. Manager, India Tour & Koryo Tour Pvt. Ltd. New Delhi – India and Korea (September 2005 – June 2011)

Worked from customer acquisition to design tour packages

Developed tie ups with hotels and resorts for competitive pricing

Personally, guided several tours to gain understanding of Korean culture

Developed overall understanding of business intricacies

Education: South Korea

Master of Development Policy, Korea Development Institute of Public Policy and Management - 2016, Seoul – South Korea. (www.kdischool.ac.kr)

Worked on Research Papers at KDIS – India Korea Trade Relationship, Past, Present and the Future. (Supervised Research Project), Foreign Direct Investment in Defense Sector in India, FDI Marketing and Promotion (Change Management), Global Value Chains case study of FIAT and its Merger with Chrysler.

India

Bachelor of Arts in Korean Language (Centre for Korean Studies), Jawaharlal Nehru University (JNU), 2013 New Delhi – India. (www.jnu.ac.in)

Bachelor of Arts, Pass Course, School of Open Learning, North Campus - University of Delhi 2011, New Delhi – India. (www.sol.du.ac.in)

I.I.S.C. Bihar Intermediate Council (B.I.C) 2004, Bihar – India

H.S.C. Bihar School of Examination Board (BSEB) 2002, Bihar - India

Academic Achievement: India and South Korea

KDIS International Food Festival, 7th November 2014, 1st Prize Winner

KDIS International Sports Day, 26 September 2014, 1st Prize Winner

Global Ambassador Scholarship from Korea Development Institute of Public Policy and Management, for Master of Development Policy (MDP) 2014, Seoul, South Korea

Scholarship from Hanyang University, for Master of Korean Studies, Graduate School of International Studies 2013, Seoul, South Korea.

Jawaharlal Nehru University MCM Scholarship – 2011-13

Regional Level Guide Training Program Exam Successfully passed from India Institute of Tourism and Travel Management (IITTM), Ministry of Tourism

Intermediate Level Cleared of Test of Proficiency in Korean (TOPIK) in 2013

All India Korean Language Essay Writing Competition (2nd Position) Jawaharlal Nehru University (JNU) 2011

Training Activities: South Korea

Committee Member of KDIS Student Discussion Forum – Fall Semester 2014, KDIS

Policy for Development, Organization for Economic Co-operation and Development (OECD) Training, August 18th to 29th 2014.

KDIS Korea Field Research and Study, August 6th to 9th 2014

United Nation Public Service Forum – June 23rd – 26th 2014 Seoul, South Korea

Skills

Applications: All MS Office programs, standard operating system i.e. MS Windows, MAC OS etc.

Qualtrics and SPSS Statistics Software (Basic Knowledge)

Salesforce.com (SFDC)

Language known:

Hindi and Bhojpuri (Native), English and Korean (Fluent), Russian, Turkish, Mandarin (Beginner)

Personality Traits:

Ability to visualize complex processes and their outcomes

Good communication and interpersonal skills

Ability to work independently and in a team environment

Strong in reconciling problems and resolve conflict

Active motivation to get a professional development and further improvement of professional skills.



Contact this candidate