Medical Billing Customer Service

EM

ELIZABETH MEZA

*********@*****.*** 520-***-**** Tucson, AZ 85746

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 39 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Ambitious and always friendly experience in customer-facing administrative roles. Displaying key strengths in ability to solve conflicts and knowledge in a medical office setting. Ready to enhance company image by providing friendly, effective services to patient's, physicians, family members and customers'. Medical billing and collections

Multitasking and prioritization

Organization and efficiency

Data entry

Accounts payable and receivable

Scheduling and calendar management

Reliable and trustworthy

Customer service

Meticulous and organized

Multi-line telephone skills

Office equipment operations

Recordkeeping and bookkeeping

Bilingual English and Spanish

Old Pueblo Anesthesia Tucson, AZ

Insurance Billing Specialist

11/2001 - Current

Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.

Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.

Associates in Women's Health Care

Tucson, AZ

Medical Billing Specialist

05/2001 - 11/2001

Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.

Remained up-to-date with all insurance requirements, including details of patient financial responsibilities, fee-for-service and managed care plans by participating in training programs.

Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.

Reviewed and verified benefits and eligibility with speed and precision. Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.

Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies. Completed appeals and filed and submitted claims.

Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.

Meticulously tracked and resolved underpayments.

Collaborated closely with other departments to resolve claims issues. Precisely completed appropriate paperwork and system entry regarding claims.

Maintained timely and accurate charge submission through electronic charge capture, including billing and account receivables (BAR) system and clearing house.

University Physicians Healthcare Group

Tucson, AZ

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Summary

Skills

Experience

Medical Receptionist

11/1997 - 04/2001

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.

Conducted patient intake interviews to collect medical information and insurance details.

Straightened up the waiting room so that it remained neat and organized.

Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date Took messages from patients and promptly relayed to appropriate staff. Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

Answered multi-line phone system and directed callers to requested personnel and departments.

Delivered high-quality administrative and customer service to sustain patient and work flows.

Observed strict HIPAA guidelines at all times according to company policy.

Informed patients of financial responsibilities prior to rendering services. Greeted callers with enthusiasm, answering all phone calls by second ring.

Processed patient payments and scanned identification and insurance cards.

Dr RL Goedecke, D.O. Tucson, AZ

Medical Representative

01/1986 - 11/1997

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Monitored daily and weekly schedules and monthly calendar obligations Organized and updated schedules and monthly calendar obligations for various levels of management and staff.

Received incoming packages and mail, dispersed parcels and shipped outgoing items

Trained employees on best practices and protocol while managing teams to maintain optimal productivity.

Managed daily operations within office by supporting continuous delivery of excellent services and care.

Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications. Nogales High School Nogales, AZ

High School Diploma

05/1980

Education and Training

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