Front Office,Customer Service

+971*********

*******@*****.***

Tushar Shinde

Personable Hospitality Specialist with 3 years’ experience of success in guaranteeing customer satisfaction. Passionate about providing upbeat and friendly customer service. Proven ability to work as a Team player with excellent communication skills, high quality of work, driven and self-motivated. Seeking to apply my hotel logistics and customer service best practices in an organization that values hard work and dedication. Experience

MARCH 2020 – PRESENT

Travel Consultant/ Rayna Destination Management Company, UAE

• Plan and organize travels

• Research destinations and travel prices, customs, weather conditions, reviews etc.

• Research and study clients’ specifications and wishes

• Suggest suitable travel options that best suite clients' needs .

• Organise rental transportation

• Inform clients and provide useful travel material such as guides, maps and event programs

• Collect deposits and balances

MARCH 2016 – SEPTEMBER 2019

Guest Service Officer, Front Office /Hyatt Regency Pune, India

• 3 years and 2 months’ experience working professionally at Front office.

• Good Knowledge of Opera software

• Point of Sale (POS)

• Software – Triton and Vingcard

• Handling Concierge Desk operations

• Responsible for all necessary travel and transportation arrangements for guests

• Concierge shift in-charge

• Suggesting local travel options

• Guest Billing

• Handling guest calls at the operators

• Ensuring enrolments of Hyatt’s loyalty program World of Hyatt (WOH)

• Complaint Handling

Skills

Customer Service • Interpersonal Skills • Technical Skills • Communication Skills • Time Management • Ethical • Hard Working • Team Player • Integrity • Internship

Undergone training exposure for 6 months at Radisson Blue, Indore (M.P) in all the core departments. Education

• Graduated Bachelor of Science in Hospitality Management from Dr. D Y Patil IHMCT, Pune University Pune.

• Completed Pre-University education from Jaysinghpur College Jaysinghpur.

• Completed schooling from J.K.V High School, Jaysinghpur. Languages

English – Professional proficiency

Hindi – Native proficiency

Marathi – Native proficiency

Declaration

I hereby declare that the information provided is true to the best of my knowledge. Tushar Shinde

Dubai

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