Desktop Support Engineer

Sandeep Kumar

VPO Dimmi Tehsil Tauni Devi Distt Hamirpur (H.P)177025

Mobile no.:- +91-981******* **************@*****.***

Summary

Experience in Desktop Support, Hardware Support, Networking, Server Configuration,

Experience in IP camera Networking, Switching and Routing.

Experience in CCTV, Access Control System, Biometrics, Time Attendance etc.

Educational Qualification

MSCIT from Karnataka State Open University passed in 2014

PGDCA from Dr. C V Raman University passed in 2013

BA from HPU passed in 2005

Passed 12th in 2002

Passed 10th in 2000

Professional Experience

Working as Sr. IT Engineer with Microland Ltd, for its client Eureka Forbes Ltd Baddi (H.P) From 1st July 2019 to till date.

Worked as a Desktop Support Engineer with CMS IT Services pvt. Ltd. for its client Cadbury India ltd. Baddi (H.P) from 6th May 2018 to 6th March 2019.

Worked as a Desktop support Engineer with Info services Pvt. Ltd. From 16th April 2016 to 5th may 2017

Worked as Desktop Support Engineer with PCS technology Ltd from 13th may 2013 to 15th April 2016.

Worked as a Technical Support Engineer with CMS Info system Pvt. Ltd. For its client Bajaj Allianz Life Ins.co ltd. Mandi (H.P) from Dec 2007 to April 2013

Job Responsibilities:

Configuring networking and maintaining and troubleshooting network issues.

Installation and Configuration of Application Software like MS-Outlook,MS-Office, SAP,

Installation and Updates of Anti-Virus.

Installation and Configuration of Support Hardware’s Installation, Support and Troubleshooting of Desktops, Laptop and Printers.

WAN connectivity monitoring and liaison with vendors for uptime.

Proper call logging and inventory of all consumables, spare parts and assets.

Follow the Checklist (daily/weekly/monthly) for checking the devices in Board room, conference rooms, director cabins, VC Room, access control system.

Backup and Restore process checklist.

Daily call report in format on calls attended engineer wise and pending calls.

Maintain daily call reports in Excel sheet

VC(video conferencing) Setup and Troubleshooting

Installation and troubleshooting of OS, outlook, other applications at client machines.

Troubleshoot physically and also using remote management tool (BMC Remedy or VNC etc.)

Support Microsoft products [Like Windows 7 and window 10, MS office 2016 and Office 365, outlook]

Basic networking and applications support (WI-FI, VPN)

Trouble shooting problems independently. Basic jobs like trouble shooting routers, LAN / WAN configuration, port testing, & link testing for network connectivity.

Taking backups and updating reports to the Team Lead.

Asset Management and Vendor Management

Basic level of hardware troubleshooting like laptops, desktops, printers, scanners.

Scope to work on technologies like Windows 2008 server, Exchange 2010, VMware, AD,DNS,DHCP, Antivirus server etc..

CCTV Installation and maintenance

Management of Network traffic & Network bandwidth. Support for LAN/WAN systems & recommended improvements to network by tracking the WAN ensuring maximum network uptime.

Assisting in the design and implementation of the network (LAN and WAN), Routers/ Switches/ VPN Maintaining and updating the LAN/WAN diagrams / Network Layout

Installing & Troubleshot Microsoft office communicator(Lync) 2010,2013 and 2016

SKILL SET

Technical

Networking of cameras, Biometric Devices, Access controls and Time Attendance.

Networking Knowledge of LAN and WAN.

Knowledge on network switches, Routers, Firewalls.

Server configure (Windows Server 2003, 2008, 2012)

Operating systems : MS Windows 2000/XP/7/8, Window 10

IT Networking

TCP/ IP, Topologies, DHCP, Network Switch, Router, Firewalls, Server Configure (Windows server 2003, server 2008, server2012), LAN, WAN etc.

Strength:

Good Team Leading Quality, Positive thinking, efficient working.

Declaration: I hereby declare that all the particulars given herein are true to best of my knowledge and

Belief.

Date:

(SANDEEP KUMAR)

Contact this candidate