Information Security Customer Service

*** *. ****** **.

Meridian, ID *****

Cell: 208-***-****

*****.*******@******.**

OBJECTIVE

To do the best job possible in all fields.

SKILLS/EXPERIENCE

•Network Management (Class 10)

•Familiar with Network Security Protocols DOD - DON standards

•Exchange Server Management Windows 2000/2003

•MS Windows 98/NT/2000/XP/MS Servers/ Vista

•File Server Management Windows 2000/2003

•LAN/WAN/Wireless/Cellular

•Computer Troubleshooting Computer Upgrades

•MS Office

- Word

- Excel

- PP

-Outlook

Customer Service

•Phone skills

•Office Procedures

•Ten Key

•TCP/IP

•Visual Basic

•Password resets

•Troubleshooting hardware

DOD Secret Clearance

EDUCATION

ITT Technical Institute Boise, ID 09/2004 – 09/2005

1 Year of associate degree for Information Security Systems

05/1999 Diploma Mountain Home High School Mountain Home, ID

WORK EXPERIENCE

EDS/HP/HPE/DXC/Perspecta Boise, ID 02/05- 10/18

Help Desk Support

•Troubleshoot multi-tier issues from file and exchange servers regarding applications, for both hardware and software (Server Rights)

•Technical support for the largest network, second only to the Internet, 700 thousand users and growing every day

•Active Directory management (users, OU objects, exchange and File servers, Blackberry exchange servers, good for enterprise servers [Subject matter expert with Blackberries, iPhones, Mobikey]).

•Frequently process in excess of 300 emails a day in order to help resolve backlogs.

•I have done some coding but it has been a while and i trained new people and others on different portions of the job.

U.S. Military Naval Service Worldwide 07/99-07/2003

IT2/E-5

Japan, Guam, Hong Kong, Thailand, Singapore, and Australia

•Ships assigned to USS ESSEX and the USS BELAUWOOD

•Participated in implementation and installation of entire classified and unclassified networks

•Supervised Internet usage, trends, load balancing on USS Essex

•Backup/Restores of computers on both classified and unclassified networks

•Maintain Data integrity and containment of classified and unclassified within DOD standards

•Outlined administrative tasks for staff on a daily and weekly basis and worked with staff to maintain schedules

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