Manager Network Engineer
Resume:
SARA ANAHORY SILVA
Southlake, TX *****
**********@*****.***
https://www.linkedin.com/in/saranahorysilva/
10+ Technology and leadership experience internationally. Corporate and non-profit PROFILE
● 10+ years experience in strategic utilization of Information System resources, through innovative design, testing, training and resource management.
● 5 years experience in Project Management experience in a cross-functional team environment.
● Multi-lingual (English, Portuguese, Spanish, French) COMPUTER SKILLS OTHER SKILLS
● Cisco, Juniper, Ruckus, Brocade
● Routing, Switching (BGP, OSPF)
● WAN, LAN, WiFi, Wireless, VOIP
● SalesForce, Zendesk
● Network Security and Firewalls
● Data Center and Disaster Recovery
● Cloud Computing (AWS, Google)
● Technical and Incident Support
● TCP/IP communications
● Wireshark
● MS 365, MS Project, Visio
● O/S (Mac, Win, Linux)
● Solstice, Konftel, Zoom,Slack
● Power BI, Trello, Monday
● Vendor management
● Hiring, training and development
● Resource optimization
● Project management (Agile)
● Customer engagement
● Cross organization team building
● Manage, communicate, and
implement technology projects
● Data analysis and reporting
● Power BI, Trello, Monday
● Fluent in Spanish, Portuguese and
French
CERTIFICATIONS and TRAINING
● AWS Certified Cloud Practitioner
● ITIL v3 Foundation Certificate in IT Service Management
● CCNA. Pursuing Scrum Master Certification
ACCOMPLISHMENTS
■ Managed all aspects of the Technology Services Operations
■ Instituted proactive measures thus reducing customer downtime by 40%. (Backup, Disaster recovery, Security and network monitoring).
■ Analyzed customer service metrics and improved SLA by 10% and customer satisfaction by 15%.
■ Developed mentorship and cross training programs resulting in improved employee retention rate.
■ Audited and advised on IT infrastructure improvements of global customers in Oil/Gas sector in West Africa (resulting in upwards of 50% cost savings )
■ Conducted Data center Implementation for co-location in Brazil. Page 2
SARA ANAHORY SILVA
Southlake, TX 76092
**********@*****.***
https://www.linkedin.com/in/saranahorysilva/
10+ Technology and leadership experience internationally. Corporate and non-profit PROFESSIONAL EXPERIENCE
● TECHNOLOGY SERVICES MANAGER, WeWork Company, Dallas, TX. Nov 2018 - Aug 2020
- Provided Technical Support for Customers nationwide.
- Led and coached a team of 7 Technical Engineers nationwide to deliver weekly business targets.
- Developed IT Services best practices, process and procedures and drove adherence by staff.
● PROGRAM LEAD/MANAGER, SkillPoint Alliance, Austin, TX Apr 2016 - Jul 2018
- Establish and maintain partnerships with industry partners, community groups
- Ensured desired outcomes and evaluation procedures for programs, managed documentation for operations and support in preparing annual reports
● IT MANAGER and TRAINER, BlueSea Consulting, Ghana, West Africa. Sep 2008 - Jun 2015
- Led team of 6 Engineers in providing Technical support for global customers in Oil/Gas.
- Managed clients IT Security through use of Firewalls, Anti-Virus and Anti-Malware OTHER RELEVANT EXPERIENCE
● NETWORK CONSULTANT, Alcatel-Lucent Technologies, Murray Hill, NJ
- Design and Implementation of WAN/LAN projects for major Corporations (AT&T, EMC/DELL)
- Implementation of Data Center in South America (Brazil, Colombia, Mexico)
● NETWORK ENGINEER, IBM Corporation, Poughkeepsie, NY
- Design and Implementation of ATM Networks. Managed design, planning, and implementation of VLSI projects for mainframe computers
EDUCATION AND TRAINING
● Master of Science (M.S.) Degree in Computer Engineering at Syracuse University Syracuse, NY
● Bachelor of Engineering (B.E.) Degree in Electrical Engineering at S.U.N.Y at Stony Brook, NY VOLUNTEER
● Zooniverse.com - Oct 2020 – Present - Curate
● SXSW Austin, TX - March 2016
● Walo Foundation Ghana - Aug 2011 – Jun 2015 - Coordination and support of orphan children education
● Educate adults in curriculum for GED exam to obtain High School Diploma and better employment
Contact this candidate