Resume

Shital Dhote

Email ID: - adjs3p@r.postjobfree.com Ph.No. +1-425-***-****

Profile

Worked in mainframe project having nine years of experience on mainframe technologies in health Insurance and Telecommunication domain on different positions. I am looking for position in reputed software industry where I can contribute my technical and operational skills as well as my knowledge.

Qualification and Professional Certificate

Mainframe Certified from MAPLES Institute.

Bachelors of Engineer (B.E.) in Computer Science. With First Class (62.50%) from J.D.I.E.T Yavatmal, Amravati University, (M.H.) in June-2005

Technical Experience

Over nine years of competitive experience in IT industry in Mainframe Technology (COBOL, DB2, Panvalet,CA-Easytrieve,Platnium, CICS, JCL, SQL, File Aid, ISPF, SPUFI)

Experience of working in the complete Software development life cycle involving Requirement gathering & analysis, documentation, development, testing, implementation and warrantee support.

Vast experience on System testing life cycle, Batch execution, Test data preparation and execution.

Experience of working on application support tasks and maintenance activities as well.

Work Experience

Syntel (Mumbai/Pune).

Duration: July 2006 to Feb 2010: Worked as a Analyst Programmer.

Tech Mahindra (Pune).

Duration: March 2010 to Sep 2010: Worked as a Technical Associate.

Infosys (Pune).

Duration: Oct 2010 to May 2017: Working as a Team Lead.

Skills

Database:- DB2, VSAM

Mainframe Skill:- COBOL, JCL, SQL

Middleware:- MQ, CICS

Tools:- SPUFI, XPEDITOR, SDF, FILE Manager, QMF

Version Control:- ENDEVOR and CHANGEMAN

Project Experience

1. CLAIM

Client: AETNA Managed Care Services

Duration: Oct 2013 to May 2017 date.

Aetna Managed Care Services is a sub-system of AETNA Claims domain which handles all the L3 Support of the applications. The Incident Management is a part of the managed services. All the baseline division of AETNA has been integrated into a single unit called Managed Services which give prompt and effective resolution to the issues emerging in the individual applications of AETNA.

Skills: DB2, COBOL, JCL, SQL

Tools: Expeditor, File-aid.

Responsibilities:

•Production support, incident management (IM) and daily/weekly/monthly requests and update activity.

•The project is related to claims domain. It basically involves the processing and workflow of a claim issued by a member. Also include AD-HOC related tasks and activities.

•Production support and IM analysis.

•XPED analysis of modules and IM’s.

•SR’s and PCR implementation.

2. Member

Client: Aetna

Duration: Oct 2010 to Sep 2013 date.

It involved the movement and transfer of the member data held in an existing cap office (provider number) to a new assigned cap office. New design and codes were implemented and modification to the existing member enrolment procedures were involved.

Skills: DB2, COBOL, JCL, SQL

Tools: Expeditor, File-aid.

Responsibilities:

•Detail analysis of user requirements and providing application-level design for the requirement

•Involve in development, testing, implementation.

•Requirement gathering, Test data preparation, Batch execution.

•Execution of system testing life cycle, defect capturing, abend resolving.

•Preparation of planning and tracking sheets for every new development and maintenance requirements.

•Analysis & validating the code change for effected programs.

•Supporting batch cycle, system testing and acceptance testing.

3. CSQ/TELSAM/EXCEL (SE & NSE)

Client: AT&T

Duration: Mar 2010 to Sep 2010 date.

This application is a group of CSQ Customer Service Quality, TELSAM (Telephone

Service Attitude Measure) and EXCEL (Exceeding Customer Expectation Level). These are sampling systems. The main task of these applications is to collect the customer details who called the AT&T customer care in past 24 hours from different regions in United States and provide a pool of interviewees for marketing and quality control operations. This information is collected on daily basis and sent to third party Market Insight for analysis.

Skills: DB2, COBOL, JCL

Tools: Changeman, Xpeditor, File-aid.

Responsibilities:

•Tier-III production support & BATCH cycle monitoring.

•Analyzing the production live defect and giving temporary & permanent fix.

•Investigation and acknowledge the ad-hoc requests & technical queries comes from client (Amdocs & ATT).

•Participating in Disaster recovery exercises.

•Responsible for enhancement work (RD - Change Request).

•Responsible for development work (IWR) – which follows complete software development life cycle.

•Participation in requirement analysis phases, and provides solutions to client (Amdocs & ATT).

•Preparing system requirement (functional requirement + Non-functional requirement), HLD, AD.

•Coding and code review.

•Preparing Unit test plan, unit test cases, executing unit test cases, and capturing results.

4. CI Medicare and MTV-Enrollment

Client: Humana

Duration: July 06 to Feb 2010.

CI Support is one of the main modules of the project that does various activities such as development, maintenance, enhancements, and production support. We do fixes for reported program errors Enhancements (Application Modifications as per requirements), Conversion of programs for new versions of compiler and/or other software components, Investigation of problems reported by the Customer, answering queries raised by the Customer.

The part of the Enrollment System we are working is called Single Point Interface [SIP] which has a front end and back end process. Customers get enrolled into different plans / benefit packages through different means - web / agents / Humana-acquired companies [which previously were existing independently. For Eg: Badger] - as Groups / Members.

Skills: CICS, DB2, COBOL, EASYTRIEVE.

Tools: Xpeditor, Abend-aid, File-aid, Panvalet, Platinum.

Responsibilities:

•Design Flow Diagrams

•Coding of a Programs and unit testing.

•Conducting System testing, regression testing and end-to-end testing.

•Follow Software development life cycle.

•Involved in implementation activity.

Personal Details

Name Shital Dhote

Phone 425-***-****

Visa Details Valid H4-EAD

E-Mail Address adjs3p@r.postjobfree.com

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