Customer Service Administrative Assistant

Kelly Daniel

**** ****** ***** **.

Turlock, CA *5382

209-***-**** *************@*****.***

SUMMARY: To seek a position that allows me to expand my administrative skills as well as improve the business processes within the organization. Utilizing the knowledge, I have gained through working in Ag Logistics at G3 Enterprises and applying that in other lines of business.

EXPERIENCE:

G3 Enterprises Modesto, CA Jan 2021- Present

Customer Service Coordinator

Performs consistent and accurate collection of data required for customer orders.

• Reviews invoices for discrepancies and errors.

• Communicates customer requirements to Scheduler, Purchasing and Production.

• Maintains sample inventory, pulls samples and mails to customers as requested.

• Manages and tracks all customer complaints and works with Quality and Production to provide feedback to the customer.

• Provides professional, efficient and effective customer interactions (emails, incoming and outgoing phone calls, follow-up communications, responding to requests for information, etc.).

• Maintains Standard Operating Procedures, department templates, shared drive files, running queries/reports, etc., for customer service department.

• Understanding and complying with applicable quality, environmental and safety regulatory considerations. If accountable for the work of others, responsible for ensuring their understanding and compliance.

May 2018- Dec 2020

Logistics Administrative Assistant/Systems Tech

•Responsible for putting together and mailing out invoices and making copies for G3.

•Communicates daily with growers, wineries, grower relations for billing preferences and invoice copies. Orders lunch for team meetings involving director, managers etc.…

•Participates in handling issues and problems related to the movement of customer’s products by interfacing with G3 Managers, G3 Operations team, carriers, internal and external customers to offer and execute solutions and adjustments in a timely manner.

•Ensures all shipping order/weight tags are accurate and complete prior to sending to billing. Process loads in TMS/OTM and adjustments.

•Maintains and updates Excel spreadsheet with all incoming invoices for the day.

•Provides backup support for customer service, order management, load management, and dispatch for other types of transportation and warehouse functions.

•Responds to inquiries from a variety of sources including carriers, customers, and team members.

•Follows through on internal and external customer issues to ensure 100% customer satisfaction.

•Files documentation related to shipments in a timely manner.

•Assists managers and directors with calendar/appointment scheduling.

Self-Help Federal Credit Union Modesto, CA Sept 2012- April 2018

Account Specialist/Representative II

•Ensure the highest quality of member service and member satisfaction.

•Process payments, orders and applications relating to member request.

•Return members inquires (email, phone calls) within the next business day.

•Successfully address member interest in all Credit Union products and service areas.

•Handle difficult situations and respond to member needs effectively and appropriately.

•Research member inquiries and ensure proper follow up and satisfaction.

•Assisted in light screening of resumes/calling references.

•Participate in the achievement of team goals

•Experienced in leading small sized projects within the credit union.

•Experience handling sensitive and confidential information Cross-sell products and services when needed.

•May require bi-lingual fluency (In Assyrian), as needed to service members.

•Operate as MSR/Teller back-up as needed, including possible travel to other Branches.

•Submit call logs and status reports daily.

EDUCATION:

Delta Community College

Associates of Arts

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