Executive Assistant Office

Erica Moorer

Chicago, IL ***** 202-***-**** *****.*******@*****.*** linkedin.com/in/erica-moorer-075115a3

EXECUTIVE ADMINISTRATIVE ASSISTANT

A dedicated and motivated professional with a strong background in office administration and business support services. Extensive background in successful administrative support in the government and private sector, coordinating daily office operations, adhering to government and corporate business standards, policies, procedures, while facilitating positive relationships with colleagues, government officials, key stakeholders, board members, executives, and leaders in academia. Consistently recognized for outstanding contributions and commended for organization, problem solving, efficiency, and priority management skills.

SKILLS

M. S. Office 2016 (Outlook, Word, Excel, PowerPoint)

Calendar & Travel Management

Office Management

Meeting & Event Coordination

Knowledgeable of Concur Solutions

Problem Solving

Records Management

Customer Relations

Project Management

WebEx Efficient

Web/Tech Savvy

PROFESSIONAL EXPERIENCE

STRYKER CORPORATION, Chicago, IL MARCH 2020 – SEPTEMBER 2020

OFFICE COORDINATOR

Performed office management tasks while utilizing office suite systems and Concur Solutions. Facilitated the logistics of the Chicago office closure; answered calls and routed inquires to appropriate staff.

Assisted in the creation and release of SPS enhanced web-based platforms and identified opportunities to create new processes, tools, and services to support their development and ability to be dynamic and scale.

Created and maintained an activity tracker to help data analytics team prioritize backlog items and enhancement requests while tracking assigned tasks to ensure that deadlines and release dates are met.

Ensured the project tracker and the monthly Project Status Update slides were updated and sent out bi-weekly updates on project status.

Responsible for assisting with writing requirements and testing documentation for SPS QMS and managed QMS document library and repository.

Maintained an inactive user account list to ensure only active users have access to SPS web-based platforms and communicated to Data Managers when to inquire about inactive accounts. Managed communication with Solve Edge to ensure the accounts were updated to the appropriate status.

Managed Corporate Compliance Data Information for SPS Finance Projects.

US DEPARTMENT OF HEALTH AND HUMAN SERVICES, Chicago, IL JULY 2015 – NOVEMEBER 2019

EXECUTIVE ASSISTANT

Provided executive support to the Regional Health Administrator (RHA) and the Deputy Regional Health Administrator (DRHA), for the U.S. Department of Health and Human Services in a six-state region (Region 5, IL, IN, MI, MN, OH, and WI).

Served as primary professional contact for the Office of the Assistant Secretary for Health in Region 5. Reviewed letters and memorandums to ensure OASH policies were met while initiating correspondences accurately with State and Federal appointees, elected officials, senior business executives, and leaders in academia.

Managed overall office operations including serving as the point of contact on all building and maintenance issues, making timely and well-informed decisions, planned office supply requirements to ensure availability while staying in budgetary guidelines, as well as conference room scheduling for meetings and special events.

Coordinated the onboarding of new hires, and interns and ensured all newly assigned staff members received office orientation, i.e., workstation set up, security key card clearance, ID acquisition, email account, etc. Served as a HR liaison to regional managers and program division on operational and programmatic matters, while communicating in a clear and concise manner.

Responsible for planning and facilitating all travel related activities of the RHA and DRHA, i.e., travel authorizations, vouchers, flight booking, hotel and car rental reservations, and mid and post-travel trouble shooting. Provided supplementary training and assistance of the Concur Solutions travel system to the program divisions and assisted with the review of travel authorizations and vouchers for accuracy and compliance with regulations.

Assisted the regional staff with managing quarterly travel budget projections and approvals; and tracked quarterly spending under the regional office accounting string by using the Central Budget Tracking System (CBTS) to catch deficiencies and resolve discrepancies.

Aided the regional staff with implementing strategies designed to enhance relationships with local government officials and targeted community partners to help carry out important initiatives for the Office of Woman’s Health, Office of Minority Health, and Adolescent Health.

Planned and executed meetings and large-scale events to support top priorities of the U.S. Secretary for Health, the Assistant Secretary for Health, and the Regional Health Administrator and program divisions.

Utilized a variety of Microsoft Office suite system’s to complete responsibilities and tasks and was capable of quickly adapting and learning new programs and systems used by the federal government.

Developed an Administrative Operations Handbook that outlines roles and responsibilities for the Executive Assistant and secretarial support staff and provides instructions for completing operational tasks and contact information. Developed a travel preparer booklet that provides step-by-step instructions on completing an authorization, voucher, and other travel-related functions, as well as lists key federal travel regulation guidelines.

UNITED STATES AFRICA DEVELOPMENT FOUNDATION (USADF), Washington, DC AUGUST 2008 – APRIL 2015

BUSINESS OPERATIONS ADMINISTRATIVE ASSISTANT

Operated as the admin support in the business operations team, which provided grant development and management, travel arrangement and preparation, and high-level admin support to the executive and program staff.

Accomplished the management and processing of more than 90 grants per year totaling over $10 million dollars. Oversaw 60 percent of administrative activities throughout the pre-award and post-award cycle of the grants.

Co-developed with business operations team, a new standard of grant management protocols and actions that support processes the in the USADF’s grant management database, GISEL, while balancing the needs of program and accounting staff, alongside regulatory compliance.

Coordinated with the program office to review quarterly pipeline goals and monitored reporting schedules to deliver and meet project deadlines.

Responsible for updating database with information of grant budgets, assisted in generating financial reports, and disbursement requests.

Managed and expedited all domestic and international travel for the executive office, board members and program office, i.e., the preparation of travel authorizations and vouchers, submission of clearances, itinerary building, and was the liaison to 15 African Embassies to attain visas.

Annually served on a selection committee for the South Sudan Intern Program. Reviewed applications and provided recommendations on the strongest applicants for hire.

Provided technical assistance and logistics support for in-office meetings, oversaw all maintenance issues, mailing and package handling, and conference room scheduling.

Demonstrated commitment to growth, meeting a high bar, and contributing to a positive workplace culture of continuous improvement and teamwork and utilized a variety of Microsoft Office suite tools to efficiently complete projects.

ADDITIONAL EXPERIENCE

CFSA PROGRAM ASSISTANT, ADOPTIONS TOGETHER AGENCY, Beltsville, MD

SALES ADMINISTRATIVE ASSISTANT, STEWART ENTERPRISES, Rockville, MD

EDUCATION

Ashford University Online

Bachelor of Arts – Communications Coursework

Erica Moorer 202-***-**** Page Two

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