LINDA PONGETTI

VERBATIM TRANSCRIPTIONIST

CONTACT

908-***-****

adjrwp@r.postjobfree.com

*** ******** **, ******, **

PROFILE

With degrees in both English and Business Management I have written manuals, surveys, presentations, content for both print and online corporate publications. I supervised a team of 5 individuals. I also worked as a proofreader for customer-facing letters and online publications.

With my certificate in medical transcription, I have transcribed operational reports and medical release documents.

More recently, I have transitioned into verbatim transcription most notably for oral history reports and roundtable collegiate discussions.

SKILLS

TYPES 92 WPM

VERBATIM TRANSCRIPTIONIST EXPERIENCE

Pioneer Transcription Services, LTD

2020-Present

I transcribe 911 calls, group discussions, and Q&A topics in accordance with house style.

Fingertips Typing Services, LTD

2018-2020

I transcribed ancestral documents and Q&A topics in accordance with house style.

Audio Transcription Center

2013-2018

I transcribed oral history, exit interviews, television production to house style.

Datascribe

2006-2013

I transcribed verbatim interview reports according to house style.

United Parcel Service, Inc.

1987-2002

I began my career at UPS tracing packages for customers to provide a proof of delivery. I then entered the claims unit where I processed payments for lost and damaged packages, and then transitioned to a technical support specialist for their inbound call center. While there, I was promoted into management where I held various supervisory positions in Quality Assurance and Reporting for the inbound call center.

EDUCATION

Rutgers University

2004

English, BA

Professional Career Development Institute

2005

Medical Transcription Certificate

Middlesex County College

1993

Business Management, AAS

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