Maintenance Customer

Sagar Gangawane

At Post Koyali Tal Khed Dist Pune

Postal Code 410501

Telephone: 996*******

E-mail: ****************@*****.***

EDUCATION

Dates attended SSC

(Month/Year) The Trinity School Kalas Pune

March 1998/99

Dates attended ITI (Mechanical machine tool maintenance)

(Month/Year) Aundh Pune

2000-2003

SKILLS AND KNOWLEDGE ACQUIRED THROUGH EDUCATION AND EXPERIENCE

Machine breakdown maintenance

Preventive maintenance

CNC machine operating

WORK EXPERIENCE

COMPANY NAME: Cummins India Ltd Kothrud Pune

Job Title: Trainee Apprentice

(Month/Year) : 2003-04

Responsibilities:

Preventive maintenance

Breakdown maintenance

COMPANY NAME: IBM Daksh

(Month/Year) : 2007-10 ( Airtel inbound process)

Responsibilities:

Handling customer query, request and complaints

Accomplishments:

Providing resolution

Handing second level escalation

Internal job posting from Domestic to International process ( Back office )

COMPANY NAME: IBM Daksh

( Year) : 2010-14 (Athena healthcare)

Responsibilities:

Converting paper bill to soft copy

COMPANY NAME: Mphasis

(Year) : 2014 – September 2015

COMPANY NAME: Hinduja Global Solutions ( HGS )

(Year) : 2015 – 31st March 2019

Responsibilities:

Inbound process Idea cellular Ltd, handling customer query, request and complaints

Coordinate with Client for resolving Prepaid customer complaints outbound and provide complete resolution

Retention postpaid outbound

PERSONAL SKILLS

Hard working and honesty

Stability

INTERESTS

Watching cricket

ADDITIONAL INFORMATION

CTC : 3.23 Lacs

Declaration:

I do hereby declare that above information is true and complete to the best of my knowledge and belief.

Date :

Place: Pune

Contact this candidate