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€ Regina Kinya Kiunga.. Q &

CURRICULUM VITAE

PERSONAL DETAILS

Name : Regina Kinya Kiunga

Date of birth : 22™ May, 1986

MobileNo = 33832574

Religion : Christian

Nationality: Kenyan

Marital Status : Single

Passport No. 2388643

Languages: English and Swahili

Email : rkinya96@ gmail.com

CAREER OBJECTIVES

To be a part of an organization which provides me with the opportunity to

apply and enhance my knowledge and skills and also the opportunity to grow

and advance professionally.

PERSONAL ATTRIBUTES

© Highly motivated, energetic and achievements oriented

Able to work with little or no supervision

© Good interpersonal skills

© Creative and innovative

© Flexible Transparent and trusted

2001-2004 Uruku Girls Secondary School

Kenya Certificate of Secondary Education

1992-2000 Township Primary School

Kenya Certificate of Primary Education

WORK EXPERIENCE

March 2014 — To Date Waitress Hotel Emerald

Position: Waitress

Duties & Responsibilities

e Provide excellent customer services that promote satisfaction

¢ Greet customers and present menu

e Make recommendations or share additional information upon

request

e Take and serve food/drinks orders and up-sell any additional

products

Arrange table settings and maintain tables clean and tidy

© Check products for quality and correct any problems that keep

them from enjoying their meal/drink

e Deliver checks and collect payments

© Cooperate with all serving and kitchen staff

¢ Follow all relevant health department rules/regulations and all

customer service guidelines

Sep 2008— Feb 2014 Eseriani Hotel

Provide the perfect service experience for every Guest

Ensure the Guest feels important and welcome in the restaurant

Ensure hot food is hot and cold food is cold

Adhere to timing standards for products and services

Look for ways to consolidate service and increase table turns

Present menu, answer questions and make suggestions regarding

food and beverage

Serve the Guest in an accommodating manner

Must know all food liquor, beer, wine and retail offered

Apply positive suggestive sales approach to guide Guests.

Must follow all cash handling policies and procedures

Report to property on time and in proper uniform

HOBBIES

¢ Socializing

e = Travelling

e Reading

lil O i 8)

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