Manager Customer Service

Ed Sutherland

Business Development Consultant/Project Manager 12/2014- present

BD residential and commercial construction projects in Northern VA.

Meet with client perform needs analysis

Built scope of jobs

Procured materials for projects

Coordinated schedules

Handled down payment and draws for project

Walked job sites daily managed status

Kept client updated on project status

Commercial projects included Apartments and Churches

Facilities Manager Good Shepard Church

Hired and managed Contractor team

BD and Marketing for a Medical SDVOSB

BD and Marketing for Introviz-cloud based IT

Joint Base Myer - Henderson Hall/Army

Arlington, VA

Operations Manager - Anti-Terrorism Officer GS12

04/2012 – 05/2014

Served as an Operations Specialist/Anti-Terrorism Officer within the Directorate of Plans,

This included developing, coordinating and implementing plans and operations for a variety of special events and situations.

Daily Staff actions required personal review, approval and/or signature by members of the senior command group.

Joint Base Myer - Henderson Hall/Army

Arlington, VA

03/2011 – 04/2012

Program Manager/Analyst GS12

Served as Program Manager for the Installation Management Command Campaign Plan.

Coordinated development of strategic goals and construction improvements briefed command team

on a quarterly basis

HRC/Serco Inc./Army

Alexandria, VA US

08/2008 - 08/2010

Program Manager Budget Specialist

Performed as a voucher claims examiner, and assistant budget analyst.

Assisted with Managing and formulating the annual budget and requests for changes and updates

Serco Inc./Army

USMA West Point, NY

10/2008 - 07/2009

Program Manager Customer Service Officer Garrison Command

Responsible for managing the customer service office for the Garrison Commander. Duties included hosting focus groups and handling quality of life issues, including Family Housing for Soldiers and families.

Rosemont Remodeling LLC

Alexandria, VA

08/2002 - 09/2008

Project Manager/Owner Operator/Marketing

Managed remodeling services to single family homeowners

Met with clients to understand needs

Built scope of the project

Procured all materials

Reviewed plans and held meetings with architects and utility companies and resolved complex structural problems with foundations, framing, drywall/painting, landscaping, roofing, windows, and kitchens/baths.

Coordinated schedules for subcontractors

Provided staff support, policy guidance and program expertise

Kept Clients up to date with project progress

Acted as Project Manager as needed

MCI WorldCom

Arlington, VA US 09/1997-07/2002

Software Development Project Manager

Managed plans and schedules for software/Web applications

Helped to identify and implement project management policies and lead multiple small and large software/Web application development projects from conceptualization to launch.

Education

James Madison University, Harrisonburg, VA US

Bachelor’s Degree 12/1980

Major: Communications; Minor Course Work: Business Administration

Additional Skills:

MS Word

Excel

Outlook

Power point

MS Project

CRM Software

Knowledge of project management methodologies, techniques and tools

Knowledge of information technology applications, systems and processes

Knowledge of resource management policies and practices

Knowledge of change management techniques

SharePoint

RFFMS/Net user-DRRS-Army

FEMA Independent Study Courses:

IS 100.b – Introduction to Incident Command System (ICS)

IS 200.b – ICS for Single Resource and Initial Action Incidents

IS 700.a – An Introduction to the National Incident Management System (NIMS)

IS 800.b – An Introduction to the National Response Framework

Annual Antiterrorism Level 1 Training

Ed Sutherland, 703-***-****, ****************@*****.***

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