Customer Service Waitress

CURRICLUM VITAE

FIONAH WANJIKU KARANJA.

Tel:+254*********.

Email address : adjrqe@r.postjobfree.com

PERSONAL DETAILS

Date of Birth : 24Th August 1994

Marital Status : single

Religion. : Christian

Nationality :Kenyan

PROFILE SUMMARY

“skilled waitress for over 4 years of experience serving customer in vibrant and exclusive restaurant”.with a broad of customer service skills and exposure to a multiple bar and restaurant, I can deliver first rate customer whilst aiding the success of my employer’s business. From order taking and customers relationship management, to event support and health and safety I ensure that any bar or restaurant I work for is fully supported and all customer are well looked after. I also possess knowledge and skills on guiding and dealing with all types of guests. I am seeking a position in a competitive organization where I can join a team and contribute to bring value and develop my skills further.

PROFESSIONAL SKILLS

Ability to adapt to complex and fast changing situation.

Experience in handling various administrative duties

Personal presentation skills

Capable of working under least or no supervision

Good communication skills

Ability to work under pressure Ability to solve conflict EDUCATIONAL BACKGROUND

July 2014-Nov 2015 : Kenya institute of Professional Studies, Diploma in Information Communication Technology

2008-2011 : Small Earth Girls High school, KCSE Certificate . 2000-2007 : St Pauls’ Gachororo, KCPE Certificate. April 2013 :First Aid Training, first Aid Certificate. WORKING EXPERIENCE

Receptionist

Blue post hotel(Jan 2015 February2016)

Duties and Responsibilities

• Handle guest check in and check out .

• Operate hotel switchboard, take calls and provide information and transfer calls

• Managing the filling system and maintaining guest records.

• Managing registration process .

• Preforming cashiering task like billing, invoice settlement and posting charges to guest.

• Responsible for dealing with guests complains.

• Answering queries from guest regarding the hotel services, charges and dining facilities .

Waitress

Windsor Golf Club(August 2016 nov 2020)

Duties and responsibilities

• Time management and prioritization

• Stamina and efficiency

• Customer awareness

• Provide excellent customer service to guest

• Able to address guest request and problems

• Be able to work under pressure

• Good communication

INTERESTS AND HOBBIES

• Reading

• Socializing

• Traveling

REFERENCE

Mr. Samuel Kariuki Mrs. Judy Macharia

Blue post hotel. Windsor Golf club

HR. HR

072*******. 020864700/+254(20)8647014

Contact this candidate