Customer Care Assistant
Resume:
Khanyisile Sikweyiya
Role
I am great at creating an exceptional customer
experience. I’m a skilled listener and love
communicating with my customers.
*******************@*****.***
82 Mc Naught Kwanini Street, Gugulethu, Cape
Town 7750
P E R S O N A L D E T A I L S
ID- 980**********
Status- Single
Interests– Reading, Writing, Knowledge on
current affairs- local and international, trend
research & awareness, culture and fashion
enthusiast.
E D U C A T I O N
ADVANCED ND
Retail Business
Management
(Cape Peninsula
University of
Technology) 2020-
2021
Major Subjects-
Advanced Retail
Business
Management,
Advanced Financial
Management,
Advanced
Operations
Management
ND Retail Business
Management
(Cape Peninsula University of Technology) 2017 - 2019
Major Subjects – Retail
Business Management,
Business Management
Other Subjects – Logistics, Personal Selling, End
User-Computing, Consumer Behaviour,
Industrial Relations, Shopping Centre
Management, Experiential Training, Financial
Accounting, English, Information Literacy,
Distinctions Achieved to date – Personal
Selling, Financial Accounting, Retail Business
Management, End- User Computing, Logistics 2
MATRI
C
(Edgemead High School) 2015
Mathematics, Life Sciences, History, Drama,
English (Home Language), IsiXhosa (First
Additional Language) Life Orientation.
Distinction Achieved- Life
Orientation
W O R K E X P E R I E N C E
Retail Shop Assistant
Mungo 2019- 2020
My primary responsibilities are being customer focused which entailed creating a great customer experience. I also do admin which includes compiling a daily report to the senior managers and owners of the company as well as a weekly report sent to my retail manager, ordering stock replenishment using our excel spreadsheet on our company’s server, counting inventory and sending the hours of other employees that I work with, to payroll. Mungo also has an online store, so often we would get orders nationally and internationally that I would need to send out using a courier and communicate with
customers regarding that through email and the
telephone. I created proforma invoices for customers which needed to be 100% accurate, national and
international as well and handling cash reconciliations which would be added on an excel spreadsheet as
well.
Achievements: I would say that my
achievements would include being able to run a
store unsupervised while my supervisor was on
leave and when she is off. Keeping my cool
while a store is full of customers who all require 100% attention, making sure I reply to emails
before the end of the day including writing
reports, dealing with customer complaints or
issues with products, fulfill my own daily tasks
was a challenge I enjoyed, this helped me to
achieve excellent time management skills and I
worked well under a fast paced environment.
Sales Assistant
Petit Love 2018- 2019
I played a role as a stylist and so much more. Everything from operating the point of sale system to stock
replenishment. I equipped myself to have product
knowledge as well as implement product
demonstrations. I worked with customers very closely doing follow up calls as well as post purchase customer care.
Achievements: I made 190% of my target for the
month, I also received a lot of insight regarding the background of Retail as well as running a store.
Quality Assurance agent
Customer Care Solutions 2017- 2018
I was working in a call centre which made follow up calls to customers who has purchased a vehicle or had it in for a service. We dealt with compliments and complaints from customer. We would then send detailed reports back to the various dealerships which required good memory and typing skills.
Achievements: I learned to be a clear communicator as well as being able to think on my feet for quick responses to customers on the phone. I also achieved great listening skills as it was a requirement for the position as well as typing and multitasking skill. I also learned to handle customer grievance well and to think on my feet
Sales Assistant/ Stylist
Karen Millen V&A Waterfront 2016 – 2017
I started working here because the work I did at Forever N8ew, I was moved to a higher end store that just opened. The customer base was upper echelon which required me to look the part as well. I was dealt with stock taking, stock replenishment and I was a cashier as well. Achievements: I always met my target and I styled public figures such Jo Ann Strauss for Clicks photo shoot.
Sales Assistant/ Stylist
Forever New Canal Walk 2015 - 2016
I was a stylist, at most, one of the top sales people as well as assisting with stock handling and taking, replenishment and I was a cashier. Achievements: I always met my target and exceeded it every month. I always went above and beyond for my customer to a point where they would ask for my assistance as opposed to the assistance from my colleagues.
W H A T I L E A R N T F R O M M Y E X P E R I E N C E I learned to be a great communicator as well as listener which I believe are qualities that are fundamental in any work environment and relationship.
I learned to be independent and accountable for everything I do which I believe is vital in learning responsibility for myself and the workspace that I am in.
I learned to be good at multitasking which is a skill that not many can grasp easily, however it is one that is always useful and important as it also shows versatility.
While working in different teams and with different people, I learnt to be a team player with a heightened emotional intelligence. I learned the importance of time-management.
R E F E R E N C E S
Samantha Baleka, Forever New Canal Walk, Manager, 061-***-**** Samantha Baleka, Karen Millen V&A Waterfront, Manager, 061-***-****
Thembeka Matiya, Customer Care Solutions, Manager, 061-***-****
Paton Raman, Petit Love, Performance Lead, 071-***-**** Ndikho Mtwecu, Mungo Retail, Supervisor, 072-***-**** I consider myself to be an outgoing, positive and witty person who is equally hardworking, loves learning and knowledgeable.
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