Desktop Support Manager

HL

OBJECTIVE

An advocate for endpoint

management and data

security, I am looking to

enable corporate employees

by innovating IoT governance

with modern management

solutions and best practices.

TECHNICAL SKILLS

Endpoint Administration

Android Enterprise

Apple Business Manager

Workspace One (AirWatch)

Microsoft Endpoint

Configuration Manager

Intune

JAMF Pro

SaaS Apps Administration

Office 365

Box

G-Suite

Zoom

Identity Management

Okta

HOAN LE

ENDPOINT MANAGEMENT ****.*.****@*****.*** 682-***-**** EXPERIENCE

TEKSYSTEMS – MYOKARDIA – ENDPOINT ENGINEER • SEPTEMBER 2020 - PRESENT

- Architecting and deploying Workspace One as endpoint management solution and integrating with existing infrastructure.

- Manage and deploy software for cross-platform endpoints including Windows 10, macOS, iOS, Android.

- Strategize and roadmap future state of endpoint ecosystem including onboarding process, hardware and software lifecycle, and security policies pertaining to endpoints.

MDM ADMINISTRATOR• GAP • JULY 2017 – MAY 2020

- Lead mobility deployment projects for retail and corporate SaaS environments; road-mapping for future state solutions.

- Configured over 50,000 iOS and Android devices globally and provided technical expertise in cross-departmental projects.

- Strategize mobile application deployment and management in cross- platform ecosystem.

DESKTOP SUPPORT • ACTIVE NETWORK • JANUARY 2015 – JUNE 2017

- Administering Active Directory (Users, Groups, Security Groups)

- Architected and managed AirWatch MDM SaaS environment for 1000+ mobile devices.

- Software packaging for proprietary and commercial applications and configuring on-demand or administrative deployment for end user endpoints through Workspace ONE catalog

- Managed 1000+ Windows devices using SCCM

- Package and deploy applications to Windows ecosystem via System Center.

- Strategized scalability and future state of SCCM ecosystem. ****.*.****@*****.*** 682-***-****

2

CERTIFICATIONS

- Workspace ONE UEM Enterprise Mobility Professional

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