Customer Care Executive

CURRICULUM VITAE

RAVIKESH YADAV Correspondence Address

Mobile No: 783-***-****, 790-***-**** Village- Bansgaov, Post- Mangalpur. Email : *************@*****.*** West Champaran Bihar, 845105

OBJECTIVE

Looking for a challenging work environment, which can help me to enhance my skills and provide me ample opportunities to show my abilities and skills.

Professional Qualification

Ad Diploma in Italian language (2013-2014) from Jamia Milia Islamia New Delhi.

Diploma in Italian language (2012-2013) from Jamia Milia Islamia University New Delhi.

Certificate in Italian language from I.I.C. Chanakyapuri New Delhi.(A1,A2,B1,B2)

Academic Qualification

•Completed Graduation (2007-2010) from Deean Dayal Upadhaya Gorakhpur University. UP

•Completed Intermediate (2005-2007) from D.A.V. College Gorakhpur.UP

Completed 10th (2005) from Bihar Board Patna.

Experience -

Total 4 years experience

(1) 3 Years’ experience from TATA as an Italian Language in Noida UP.

Position - Italian Customer care Executive & management.

Profile / Roll - Tourism industry for government body of Ministry of Tourism Bharat sarkar.

We promote tourism in India as per government guide line,

We help international and domestic tourist By answering product and service, questions, suggesting, information through Phone Call, Email & chat.

We had Handle tourist concerns and complaint.

Opens customer accounts and Maintains customer records for future,

[2] 1 Year experience from Amazon.com in Chennai as Italian language translator.

I have worked for KDP in Amazon, from February 2019 to February 2020.

Position:- Translator

Roll :- Handle the query of all the publisher and book writers through E-mail and by telephonic conversation.

KDP- Amazon launched Kindle Direct Publishing (KDP), originally called Digital Text Platform, to be used by authors and publishers, to independently publish their books on the Kindle Store.

. • 3 months Teaching experience in Italian Language (micro teaching project) in Jamia Millia Islamia

from August 2014 to November 2014.

Computer Skills

Having all basic knowledge of computer

In Ms-office (Ms-word,Ms-Excel,Ms-PowerPoint

Windows XP, Windows 7, Windows 10,internet, HTML,

Strength

Positive thinking. Optimistic

Smart work, Sincere & Diligent & Responsible, Creative & Optimistic

Hobbies

Playing Cricket, Badminton & Football,

Teaching, and Painting

Personal Information

Date of Birth : 17 Feb. 1989

Father Name : Mr. Kanchan Prasad Yadav

Marital Status : Unmarried

Languages Known. : Italian, Hungarian English, Hindi,& Bhojpuri

Nationality. : Indian

Permanant Address : Village-Bansgov, Post- Mangalpur, District West Champaran Bihar 845105

DECLERATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: / / (RAVIKESH YADAV)

Place: New Delhi.

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