Customer Care Delivery Driver

Qualification Perform a wide variety of transporting and delivering commercial equipment, packaging, and customer care throughout the greater Houston area. Excellent customer service and communication skills designed to plan and direct business procedures independently. Focused and committed Delivery Driver with 15 years of delivering and promoting Commercial and Personal Services. First-class team member with strong sales and delivery performance. Proven ability to build trust and rapport with participants. Dedicated Delivery Driver with a clean driving record and extensive familiarity with local communities, thoroughfares, and streets.

Knowledge of state roads and highways/ Safe driver training/ Logistics knowledge/ Order picking and processing/ Heavy hauling/ Equipment operation/ Shipping and packaging/ Safety and compliance/ Vehicle inspections/ Route logs/ Commercial driving/ Familiarity with DOT regulations/ Customer-oriented

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ZYKEITH TAYLOR

Transportation And Delivery Driver

Address Houston, TX, 77044

Phone 832-***-****

E-mail *************@*****.***

Skills

Work History

2009-05 - Current Business Owner

Emerald City Pedi Transport, Transportation Service, Houston, TX

● Operate and possess (10) transporting pedicabs to ensure safe and efficient transportation of customers to and from local events.

● Performed customer transportation within a 2-mile radius of 15 - 30 trips daily for personal services during events.

● Ensure the timely transportation of services while preserving the quality and integrity of clients.

● Maintained monthly and quarterly training of new hires and existing employees to ensure transportation laws, regulations, standards, and guidelines.

● Compliance with all deed restrictions and city, state, and federal laws, regulations, and ordinances Certified license permit, certificate, and state-required operating insurance Pedicab owner and operator with more than (10) years of experience.

● Devised, deployed, and monitored processes to boost long-term business success and increase profit levels 100%.

● Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. 2020-10 - 2020-12 Assistant Coordinator

United Parcel Service, UPS, Houston, TX

● Provide assistance to UPS drivers by completing a variety of activities except driving: Load and unload the truck, calling clients, collecting payments, communicating with dispatchers, doing paperwork.

● Handling customer complaints and keeping the vehicle clean and organized.

● Maintaining Stamina, customer focus, good communication and interpersonal skills, attention to detail, time management, and proactivity.

● Kept projects on schedule by managing deadlines and adjusting workflows as needed.

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2020-08 - 2020-10 Enumerator

Census Bureau, Houston, TX

● Collect demographic, economic, and housing data on behalf of the U.S.

● Responsible for verifying household addresses and ensuring that all maps and address lists are correct.

● Correct any discrepancies encountered in existing census data.

● Collected census information and documentation of hours, miles, and expenses and report to the team lead daily.

● Contacted interviewees to rectify survey issues and ask follow-up questions.

● Drafted thorough and accurate reports, case summaries, and work records, including required statistics.

● Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.

● Planned efficient visitation routes by studying maps of assigned areas, reaching more than 15 community households per day.

2005-06 - 2019-12 Delivery Driver/ Driver Assistant Taylor Kwik Distribution, Houston, TX

● Corresponding with customers' calls, sorting packages, loading the vehicle, retrieving items, collecting signatures, and keeping the vehicle clean and in good condition.

● Maintained safety compliance during daily routes per travel applicable policy, regulations, and guidelines.

● Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

● Verified over 120 daily deliveries against shipping instructions before delivering to customers.

● Completed rush deliveries on tight timetables to satisfy customer needs.

● Worked overnight shifts during peak periods to meet coverage needs.

● Kept detailed records of sales, payments, and completed or in-progress deliveries.

● Performed walk around on delivery vehicle before the beginning shift to verify correct and safe operating order.

● Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.

● Safely operated heavy lifting equipment such as trucks and cranes.

● Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

● Loaded truck and properly secured items to prevent damage for over 120 deliveries.

● Completed on-time deliveries by choosing the best and most efficient routes. Education

2005-08 - 2009-12 Bachelor of Science: Business/Organizational Communication Texas Southern University - Houston, TX

1995-08 - 1999-06 High School Diploma

Humble High School - Humble, TX

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