Customer Service Store Manager

Kimberly Ramos

Holistic natural lifestyle with a career that centers around wellness. Experienced customer service in the hospitality, fitness, and restaurant industries. Knowledge in business management, and operations. Ability to get the job completed, in a friendly helpful manner with attention to detail. Well rounded, and eager to learn new skills to complete new tasks.

40 Reardon Ave Riverside, RI 02915 401-***-**** ************@*****.*** www.Linkedin.com/in/kimberly-ramos-401

WORK EXPERIENCE

Ramos Cleaning — Owner Operator

Greater Providence YMCA Newman & East Side — Group Exercise Instructor Bickfords — Waitsta / Bartender

Bess Eaton/Tim Hortons — Store Manager

RIH Catering — kitchen help, server, bartender

07/ 2005 to 10/ 2019, Riverside, RI

Commercial, residential, rental turn-over cleanings to include but not limited to dusting, vacuuming, washing oors, washing windows, thorough cleaning of all surfaces, bathrooms, kitchens etc. scheduling, billing, payments, and bookkeeping. Maintainace of cleaning equiptment, supplies, and tools. 10/ 2012 to 06/ 2018, Providence, RI

Led and monitored a group exercise class of 20+. Made sure to have proper form, in a safe, fun, and energetic class of Zumba, Zumba Kids, cardio kick boxing, or core. Choreographed, and planned classes. Maintained group exercise certi cation, Zumba licenses, and CPR/First Aid AED training certi cations. 08/ 2005 to 04/ 2006, Warwick, RI

Greeted patrons, made sure their orders were placed accurately, insured they received their order in a timely manner, and were satis ed. Kept a clean section by routinely cleaning between seatings, and upon completion of the shift. Tallied and completed sales utilizing POS system. Maintained Tips and ServSafe certi cations. 08/ 2001 to 06/ 2005, Richmond,RI

Started as a customer service representative/barista making coffee, baked goods, cleaning, taking & making orders both in house, and drive thru, completing the sale with a POS system. Promoted to shift supervisor added additional tasks of counting tills, daily paperwork, directing staff to complete daily tasks, while ensuring customers had an optimal experience. Knew customers orders and names when they walked through the door, always with a smile. Promoted to manager after training, increased the sales, and reduced waste through great customer service, insuring order accuracy, maintaining proper inventory, monitoring loss prevention, proper shift sta ng. Made sure staff was properly trained, performed tasks as directed, and maintained appropriate attire. Completed weekly reports, orders, receiving, banking, inspections as required. Maintained ServSafe certi cations. Rhode Island House — Assistant Innkeeper

US Navy — Aviation Electronics Technician

EDUCATION

Boston Bartending School

US Navy Aviation Electronics School

North Kingstown High School

06/ 2000 to 10/ 2006, Jamestown, RI

Assisted the chef in preparing & serving the meals, hors d’oeuvres, cocktails, and clean-up. 04/ 2000 to 10/ 2003, Newport, RI

Responsible for all housekeeping, staff scheduling, grounds keeping, laundry, reservations, guest check-ins, baking and assisting innkeeper with breakfast.

06/ 1996 to 02/ 2000, All over, USA

Performed inspections, maintainance, troubleshooting, and repairs of the electronics, radar and weapons release systems of the F/A-18C Hornet. Awarded sailor of the month January 1999 for the Naval Air Station after being nominated due to stellar performance in the squadron, and being chosen after interview by the board. Inspected, launched, and refueled F/A 18C’s as a plane captain with tow tractor license. Completed a world tour on the USS Nimitz, training missions in Alaska, Florida, and Nevada, followed by work ops on the USS Stenis. Maintained tness and readiness standards through physical training. Completed re ghting training course and live drills as it pertained to the aircraft, and ship. 04/2003 to 04/2003

Oct 1996 to Oct 1997

09/1992 to 06/1996

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