Shakeela Mathiyazhagan Contact # +1-551-***-****

adjrem@r.postjobfree.com

Professional Summary

Greatly interested in a technically challenging career and have a great zeal in working with the leading-edge technologies and developing the cutting-edge solutions, which utilize my skills in application development that contributes to organization growth. Extensively experienced in Production Services in Mainframe environment, ZEKE, Mainframe Console Operation & Distributed system.

Have over 6 years of experience in Production Services in Control-M/ZEKE environment.

Highlights:

Worked as Specialist in HCL Technologies.

Worked as L2 production support in Della InfoTech.

Knowledge of ZEKE, Control-M, OPC, SDSF, TSO, ISPF and other applications.

knowledge of Mainframe file handling, UNIX Scripts and Commands.

Strong experience in Manual testing & Automation testing

Certification:

Certified Scrum Master (CSM).

Technical Environment:

Operating System- VS, OS 390, z/OS, Windows 2000/XP

Platform- IBM z/OS

Programming Language- JCL, JAVA, C++

M/F Utilities- Control-M, OPC, TSO/ISPF, SDSF, Beta 92, File Aid, File Manager.

Ticketing Tools- CA-Service Desk, VM Service Manager.

Testing Tools: HP Quality Center, Selenium, Cucumber and QTP.

Work Experience:

Della InfoTech (L2 Production Support /Junior Scrum Master)

SEP 2018 to Aug 2019

Organized and facilitated overall Release and Sprint planning - including daily stand-ups, reviews/demos and retrospective.

Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint and release planning.

Worked with scrum team, product owners and leadership to complete the sprint activities.

Eliminate impediments and facilitate a team’s optimum performance.

Communicated team’s status/progress via release/sprint Burndown charts, Story Acceptance rate and defects to make sure stake holders are aware on what is going on.

Schedule backlog grooming meetings to refine product backlog items.

Organize sprint retrospective meetings to gather team’s reflection on the process. Identify actions and next steps to improve the future sprints.

Organized and planned the sprint release cycles with release managers.

Kept the team focused on the sprint priorities, business values and protecting team from over committing.

Frequent follow ups and reminders to team on updating rally tasks on daily basis for more accurate reporting.

Worked with product owners during sprint review sessions to make sure all stories met the Definition of Done and get the stories accepted within the sprint.

Providing level 2 support for all customer related issues reported and escalated by global customer support adhering to current established SLAs

Monitoring all the production batch jobs, resolve job failure, investigating long running jobs to ensure a timely batch flow completion.

Handling Job Abends with very little turnaround time.

Monitoring the jobs in SDSF, changing the service class, initiators, priority of the jobs and also cancelling and purging jobs.

Experiencing with Scheduling batch jobs and Message to Console operator. Allows the Manual task (called WorkCentre events).

Sending the Daily report & weekly reports to client.

Attending Daily Service Review calls with the Client.

HCL- L2 Production Support Dec 2011 to Nov 2015

Responsibilities:

Production control & scheduling in Control-M and OPC.

Handling Service Requests - which involves creation of new Applications in OPC.

Handling Job Abends with very little turnaround time.

Working SQL,UNIX shell scripts to automate and systemize the load process at nightly cycles.

Monitoring the jobs in SDSF, changing the service class, initiators, priority of the jobs and also cancelling and purging jobs.

Mainframe operations including the use of administration tools such as CA Auto point, CA OPS/MVS Automation, and JCL to manage job control.

Working in a high-stress, 24x7, secure environment with flexibility to handle multiple issues concurrently.

Handling Client Daily Service Review calls.

Knowledge and basic understanding of ITIL framework.

Monitoring jobs, resolving abends, coordinating with clients for jobs scheduling.

Adhoc Scheduling of jobs and processing special run requests.

Fixing the jobs gone down due to system error, space issues or database issues.

Ensuring that the online come up on time.

Enabling and disabling Control-M agent nodes

Rebooting Control-M servers

Preparing the LPARS for IPL and then running Pre IPL and Post IPL batches, during the IPL weekends.

Monitoring all the production batch jobs, resolve job failure, investigating long running jobs to ensure a timely batch flow completion.

Force complete, delete, place jobs on hold/confirm status.

Sending the Daily report & weekly reports to client.

Attending Daily Service Review calls with the Client.

Modifying the daily batch as per requests sent by the user, controlling the Production Batch.

Fixing the production abends after doing Impact analysis, Typical job abends include, SB37,U0777, U0456, U0457, SQL=-904,911 etc.

Environment included Mainframe- CICS, VSAM COBOL, JCL, DB2, Service Now, Endeavor, Expeditor, QMF

HCL Technologies Chennai, India Sep 2009 to Nov 2011

Specialist/L2 Production support

Responsibilities:

Monitoring the jobs in the BMC Control-m distributed systems and resolving the abends.

Handling the Alerts and client daily service calls.

Restart &Rerun the jobs when abended, making the job schedules if required.

JES2 Spool monitoring, Break-fix for job failures, job restart, and problem determination.

Monitoring the batch cycles and bypassing of job due to problems etc.

Make changes on Quantities resources.

Console Monitoring.

Scheduling user requests and special runs through CONTROL-M(Z/OS) and UNIX CONTROL-M Enterprise manager

Control-M Scheduling and Execution jobs, CONTROL-M(Z/OS) and UNIX CONTROL-M Enterprise manager

Shutting Down/ IPLing of LPARS

Education

Master of Business Administration (Systems) from Madras University (Distance), Chennai, Tamilnadu in June 2012

Bachelor of Engineering (Electronics and Communication & Engineering) from VEL TECH Engineering College, Anna university, Chennai, Tamilnadu in June 2008

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