Administrative, Executive Assistant, Office Manager
Resume:
Anna Dobbie
***********@*****.** 416-***-**** Oshawa, ON L1J 7V9
Administrative Assistant
As an experienced professional with over 10 years of experience in various roles, I am known as being a highly talented, high performing individual who learns quickly, is agile, highly dedicated, who has a strong customer service orientation. I am looking for a position and organization that can provide challenging work that will allow me to further stretch my abilities.
Experience
Office Manager/Administrator August 2020 – Current
Redi-Fire Prevention
Scheduled 2-3 technicians for weekly work orders while maintaining proper levels of payroll hours for employees and preserving business profitability.
Improved system records in short period of time that allowed for productivity in rebuilding clientele base and providing quality service to existing customers.
Timely invoicing and reporting provided to customers on a weekly basis.
Provided first point of contact to all customers in a personable and reliable manner.
Improved collections on delinquent invoices by 3% in short period of time.
Special Occasion Coordinator and Administrator September 2005 – July 2020
Tailored Brands
Negotiated and processed 500+ bridal events, across Canada and the U.S., while averaging under 3% of planned budget.
Provided Inbound and Outbound service and communication to store teams, executives, department leads, customers, vendors and producers.
Coordinated amenities and supplies, in a timely manner, for scheduled activities.
Weekly data entry and reporting of revenue and event results.
Improved the build of Black Tie & Business Events value proposition by building key relationships with stakeholders and created specialized central resulting in an increase of 20% of repeat business.
Designed the Proposals and Contracts Agreement for company-wide use and created well over 200 proposals/contracts for external partnerships.
Tuxedo Call Center Manager March 2003 – September 2005
Moores Clothing For Men
Managed and developed a Call Center team to start up the new Formalwear Division for the organization, with a turnover of less than 2%.
Provided training, coaching, and conducted performance appraisals.
Handled escalated customer service issues related to all aspects of the business.
Prepared daily, weekly, and monthly reports related to department efficiencies.
Administrative Assignments October 1990 – March 2003
Moores Clothing For Men
Previous experience includes administrative assignments in the Loss Prevention and Inventory Department, as well as Supervisor Assistant, for Moores Clothing For Men and Sales Associate.
Responded to general inquiries from field and customers.
Communicated relevant information to internal and external customers.
Assisted Executive Assistant with duties, as needed.
Education
Legal Office Assistant
Durham College, Oshawa, ON (in progress)
Completed coursework in Legal Terminology (Fall 2013) and currently enrolled for Legal Office Procedures (Spring 2020, May).
Accounting Specialty
Durham College, Oshawa, ON (in progress)
Completed coursework in Accounting I, Accounting II, Taxation, and QuickBooks Level 1
French
Durham College, Oshawa, ON
Completed coursework in French I, French II, and French III
Diploma - Legal Office Administration (Graduated)
Sheridan College, Brampton, ON
Volunteer Work
VON Durham Hospice - August 2015 to Present
Volunteer at VON Durham Hospice for Palliative Care clients.
Certificate for Palliative Care
Skills
10+ Customer Service Experience
10+ years of Administration Experience
Proficient in Microsoft Office, specifically, Outlook, MS Word, Excel, and PowerPoint
Basic Accounting Skills + QuickBooks
File and records maintenance
Data entry and typing skills
Staff development and oversight
Negotiation ability/experience
Ability to efficiently multi-task
Strong organizational skills
Exceptional telephone etiquette
Strong work ethic
Strong attention to detail
Excellent communication skills
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