Executive Customer Service
Resume:
TATENDA JESTINA MUPARUTSA
Unit ** The Pinnacle ** Milford road Douglasdale Sandton 2191
+276******** ***********@*****.***
PERSONAL DETAILS
Date of Birth : 07/02/1995
Marital Status : Single
Gender : Female
OBJECTIVE
To enhance my professional skills, capabilities and knowledge in an organisation which recognizes the value of hard work and trusts me with responsibilities and challenges.
EDUCATION
University of Johannesburg
2018
BA Hons Development Studies
University of Johannesburg
2015 - 2017
BA Development Studies
EXPERIENCE
Ismail and Dahya attorneys
March 2020 -
Call centre agent
Making calls to debtors
Negotiating with debtors to pay off their debts
Capturing payment arrangements and closing settlements Afrika Tikkun
Sept - Sept 2018
Intern
Practiced the monitoring and evaluation framework on the ECD class Data collection(phone interviews) and data capturing Report writing and typing
Office management
University of Johannesburg Finance Office
Jan - Dec 2017
Administrative assistant
First point of contact with the Executive,
Front Office management,
Management of executive's correspondence, phone calls and appointments taking messages and passing these on as necessary;
Managing the emails and telecommunications traffic of the Executive as agreed. Circulation of Executive's reports to necessary people as agreed to. Typing, compiling and preparing reports, presentations and correspondence as requested by the Executive, Management of databases and filing systems relating to the Executive's work activities and diary Miscellaneous tasks to support the Executive carry out their responsibilities. University of Johannesburg Remember and Give org
Feb - Dec 2016
Networks and Archives officer
Filed and stored organisational documents
Communication and maintenance of donor relations.
Recruited and managed organisational volunteers,
Responsible for organising and handing out food parcels Responsible for controlling and managing the food parcels Data capturing
Report writing and typing
General management of the office
Organisation and coordination of fundraising events SKILLS
Administrative and Office management
MS (Excel, Word, PowerPoint, Office) and Email
Report writing
Monitoring and evaluation framework
Research (qualitative and quantitative)
Data entry/capturing
Data Analysis (SPSS, NVIVO, STATA)
Events planing and coordination
Negotiation, teamwork and diplomacy
Inventory control and management
Client/Recipient/Customer service and interaction
LANGUAGE
English
IsiZulu
Shona
REFERENCE
Lungile Mduli - "Afrika Tikkun "
Monitoring and evaluation officer
********@************.***
+27-87-150-****/+27-72-204-****
Ayanda Mbangeni - "University of Johannesburg Finance Office " Office manager
****************@*****.***
Pamela Velempini - "Ismail and Dahya attorneys "
Quality Assurance officer
Contact this candidate