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Customer Service Analyst

Location:
Colorado Springs, CO
Salary:
50000
Posted:
January 27, 2021

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Resume:

CANDANCE GOLIGOSKI

*** * **** **, ******** Springs, CO 931-***-****

adjrb4@r.postjobfree.com https://www.linkedin.com/in/candance-goligoski-14000811a/

EXECUTIVE PROGRAM MANAGER MULTIDISCIPLINARY ADVOCATE LEADER

Accomplished and influential leader with extensive experience aligning organizational administration, life-cycle, portfolio, change and strategic management, program and policy development and advanced specification and program compliance. Effective negotiator, public speaker and educator with strong interpersonal communication skills and the ability to incorporate and streamline process improvement, community outreach, client problem resolution and innovative customer specific modifications, to include unique value-added solutions. Effective at managing and synchronizing diverse and cross-function teams, throughout multiple disciplines.

PROFESSIONAL EXPERIENCE

Army Wounded Warrior Advocate/Recovery Care Coordinator/Lead Coordinator 2010 – Present

AW2 – Fort Carson, CO / West Point, NY Performed, coordinated and aligned customer service operations for medical, benefits, transportation, housing, finance, education, rehabilitation and entitlement platforms; conducted interviews and evaluated evidence, including medical records, income/ employment data and career criteria, performing life-cycle support to 500+ clients. Utilized databases and technical systems to gather treatment records and create tailored archive analogs.

Networked and synchronized with external stakeholders, managing outreach resource incorporation to cross-coordinate with Army SMEs, Veteran's Administration, state agencies, educational liaisons, installation officials and non-profit organizations.

Directed process and standardization, incorporating change managements to retain client needs and program applicability; created symposiums for tailored veteran appreciation; assessed client feedback to align effective rehabilitation support.

Cross-coordinated production driven resources, to include client financial, housing and transport provisions.

Forged support with education assets to orchestrate client registration, qualification and entitlements, throughout multi-phase application processes.

UNITED STATES ARMY – Various Locations 2003 – 2010

Family Readiness Group Coordinator (Volunteer)

Planned and executed unit programs, events, services, and resources to achieve maximum benefit to military personnel. Managed operational details for programs to prepare 350+ soldiers and families for impending deployment.

Provided resources and referrals for up to 20 active duty United States Marines and military family members daily on a variety of topics to successfully promote personal readiness, a combat readiness multiplier.

Strengthened service member resilience prior to, and after combat deployments by documenting trends, analyzing data, and identifying potential issues affecting readiness in order to mitigate potential threats to mission readiness.

Recruited other Family Readiness Group members to assist with activities; drove event planning for up to 100 people at events; coordinated publicity and event management.

US Army – Fort Hood, TX 1994 – 1997

Intelligence Analyst

Intelligence Analyst specializing in Russian doctrine, weapon systems, fighting tactics.

Analyzed, processed and briefed both strategic and tactical intelligence. Dissected intelligence to determine possible enemy courses of action, capabilities and vulnerabilities. Utilized tactful persuasion and professionalism under extremely time-sensitive and stressful environments. Knowledge of security clearance procedures.

Conducted Personal Security Inspections on Company level arms rooms. Held a Top Secret Security Clearance.

Prepared, processed Personal Security Clearance paperwork as well as in and out processing of soldiers.

EDUCATION

Psychology Major, Deans List, Liberty University

General Courses, Northern Virginia Community College

U.S. Army Specialized Training:

United States Army – Intelligence Analyst (Veteran)

Department of Defense Information Assurance Training

Privacy Act and HIPAA Operations Training

SAEDA Training

TECHNICAL SKILLS

Software: Microsoft Office (2003, 2007, 2010, 2013), Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Publisher, Visio, InfoPath, SharePoint

Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 10

Typing: 65+ WPM



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