Manager Customer Service

Dear Human Resource Manager

I am interested in the possibility of joining your organization/company. My resume is enclosed and should provide an overview of my education, experience and accomplishments.

I am a motivated achiever with 20 years of management and or lead experience. I am dedicated to getting the job accomplished, and the ability to work independently or as a fully aligned team member is a few of my strong points. With excellent people skills I also work effectively with co-workers and customers to achieve the overall goal. Attention to detail and organizational skills are my strengths.

Certified in Revolver and Semi Automatic Weapons, certified HUD housing specialist, Food Safety Certified, Certified Master Trucking Broker and Certified NRF (National Retail Foundation) Manager, EBT, SNAP.

Bachelor’s degree in Arts/Science with a concentration in Business Management from Chicago State University, currently pursuing a Masters in Public Administration.

Salary history upon request.

Thank you in advance for reviewing my resume. I look forward to hearing from you in the near future. For additional information, I can be reached at the above contact information.

Objective

To secure a career opportunity working in a stable environment, that will allow room for growth and enrichment.

Experience

Catholic Charities/WIC

Director March 2017 to Present

Increase sales revenue, understand, track and forecast product and client maximization.

Direct the activities and productivity of the center.

Provide training and guidance to staff (coach, write up and or termination).

Create schedules.

Work with the organization to sustain and grow programs and services.

Manage administrative functions to ensure smooth and efficient operations of the organization.

Support the organization's strategic alliances and partnership.

Ensure performance goals are met and set.

Attend and preside over meetings.

Participate in strategic planning.

Represent the organization to the public, key stakeholders and business partner.

Help create budgets and track expenditures, oversee inventory.

Create presentations for meetings.

Brownstone Management

Director of Operations Nov 2008 to Present

Plan and monitor the day-to-day running of business to ensure smooth progress

Oversee customer support processes and organize them to enhance customer satisfaction

Hire, coach, terminate and Supervise staff from different departments and provide constructive feedback

Planning, directing and coordinating the creative and financial operations of the business.

Maintaining the financial portfolio to insure positive annual revenue.

Campaigners (Wal-Mart Live Program)

Regional Territory Casting Manager Oct 2007 to Oct 2008

Managing 24 store locations to insure top performance of the territory.

Promoting products to stimulate the sales and revenue performance.

Hiring managers and cast members for all location, preparing schedules.

Enforcing coaching and terminations.

Westwood College

Admission Coordinator Aug 2006 to Sep 2007

Responsible for frontline customer service.

Routed internal and external materials to appropriate college personnel.

Generated a variety of daily and weekly leads and sales reports and distributed all leads and reports in a timely manner.

RCN

Account Retention / Technical Support July 1999 to April 2006

Retained customers that were unsatisfied with the quality and or service on their account.

Achieved my monthly sales quota on over 200 inbound & outbound calls per day, while up-selling current customers.

Assisted with accounts receivable & payable.

Provided technical support to technicians and customers.

Diagnosed cable, Internet and telephone equipment and service.

References available upon request

Contact this candidate