Suresh Byaderahalli Thimmappagowda

Mobile: 469-***-**** Email: adjrah@r.postjobfree.com

Professional Summary

Information Technology Professional with 14+ Years of Experience in various areas including, Windows Administration, Networking, Storage, VMware, Backup, Antivirus Management, Active Directory and Patch management as Microsoft Windows and VMware System Administrator.

Demonstrated expertise and skills in the following areas:

Operating Systems: Microsoft Windows 2012/2008R2/2008/2003/2000/NT.

Platforms/Hardware: Compaq, IBM Series Servers, (HP, IBM, Dell, Zenith), Layer 2 and 3 Network Switches.

Experience in managing Client Data Center environment with Administering, Installing, and Troubleshooting Microsoft Windows Servers and Workstations.

Sound Knowledge of WINS, DNS, DHCP, and Virtual Server Administration on Microsoft Windows Servers.

Experience on Patch Management on Windows Servers and on upgrading the existing Windows Servers with latest Service Packs, Security Patches.

Experienced in Configuring RAID Technology in Windows 2008 R2, 2008, 2003 R2, 2003, and 2000.

Expert Knowledge in Installing, Configuring & Troubleshooting VMware ESXi 5.1/5.0/and Virtual Center 5.1/5.0/Servers.

Knowledge in Analyzing and Troubleshooting Microsoft Windows Server hardware, Software and clustered environment problems.

Extensive knowledge in VMware ESXi Server security tasks creating and applying Roles and Permission within Active Directory Users and Groups and configuring vMotion, Resource Pool, DRS, HA Cluster, cloning and migrating Virtual Machines.

DNS Records Management (A, MX, PTR, NS, SOA, and TXT).

Extensive work experience in a team-oriented and collaborative environment.

Proven analytical, evaluative and problem-solving skills.

Expertise in creating Backup policies and Scheduling Backup Jobs using TSM, Arc Serve Backup, and NT Backup.

Involved in verifying AD components for checking FSMO, DNS Registration, AD Replication Errors, Trust Verification and File Replication Services using DCDIAG Tool.

Configuring, Managing and Troubleshooting of Microsoft Windows Clusters.

Hands on Experience in providing Production support on 24/7 for Windows Servers.

Provided daily, weekly and monthly reports on the existing Windows Servers and suggested up gradations of server licenses.

Experience in updating servers with latest service packs, Security Patches, Antivirus Definitions and Software Distribution Using Windows Server Update Services (WSUS).

Monitoring of Servers BMC Patrol and maintaining the health checks.

Configuring the SNMP agent for the servers to receive the alerts through NMS System and resolve accordingly.

Architecture experience in VMware environment, like designing a network model for Esxhosts, capacity planning, creating port groups, HA, DRS, Storage assignment, VLAN etc.

Working knowledge on VDI infrastructure.

Technical Skills

Operating Systems : Microsoft Windows Server 2012, 2008R2, 2008, 2003, 2000, NT, Windows 8/7/XP, and Linux.

VMware Tools : VMware ESX & ESXi Servers [5.1 through 4.1], Virtual Center, vSphere, VMware Converter, vMotion, sVMotion, HA and FT.

Databases : MS SQL Server and MS Access.

Hardware : HP ProLiant DL360, DL380, DL580 Servers, G5,G7 and G8 Blade Servers and Dell Power Edge Servers(R630 and R780).

Backup Software : Symantec, Arc serve and TSM, NetBackup and EMC

Networker

Directory Services : Microsoft Active Directory.

Patching Tools : WSUS, Shavlik, and Fusion

Networking Protocols : TCP/IP, HTTP, DHCP, DNS, POP3, SMTP, and SNMP

Software : Microsoft Office 2013/2003, Outlook, Tivoli, SRM, MS Project, MS Visio.

Amazon Web Services (AWS): EC2, Route53, S3, RDS, Cloud Formation, Cloud Watch, SQS, IAM, Auto Scaling, Load Balancing, EBS, Ops works, Lambda, Elastic Bean Stalk, Cloud Watch, Cloud Trail, Cloud Formation.

Education and Certifications

MS in Information Technology and Management from University of Dallas, TX.

VMWare Certified 5.0 Professional.

Splunk Technical Course Completed.

AWS (Amazon Web Services) Technical Course Completed.

Professional History

Employer: Birlasoft Inc.

Role: Systems Analyst 03/2017 to Till Date

Project Description: Intelligent Virtual Agent (IVA) is an automated chat solution for our cardholders to self-serve through web and mobile channels. The Product name is Alme and is a third-party application developed by Verint (Formerly Next IT). The infrastructure contains a Web, Application, App Fabric, Utility and a DB server for the Application to work and is a minimum requirement. The Application is developed using the C# and .Net languages.

Responsibilities:

Designing, Architecting and Building of Mission Critical Artificial Intelligence Infrastructure (Web/UI, Application, Database, Utility and App Fabric Cache host Servers) on VM Machines created on VMware ESX hosts, Amazon Cloud and High-End Physical Servers

Configuring Layer 3 Network Switches, Routers, VLAN, Firewall, Proxy and Port groups for allowing traffic between different servers

Migrating Legacy Virtual Machines from Conventional Data Center to Cloud using Server Migration Service Conduct feasibility study for the new requirements.

Configure Load balancing using F5 load balancers for traffic distribution between Web servers with SSL pass through, Round robin and HTTP persistence

Clustering of Windows and SQL servers for High availability using active-active configuration

Building Microservices architecture for IVA integration (Blueprint of the architecture).

Building Virtual instances on PCF (Pivotal Cloud Foundry)

Configure SAN (Storage Area Network) and NAS (Network Attached Storage) for storing PCI and PII sensitive data

Integrating the microservices to IVA application to work as backend services

Encryption of Data and Database using Vormetric application at file, application and database levels based on the sensitivity of data using DSM (Data Security Manager) and VAEL (Vormetric Application Encryption Library)

Configure DNS for host file entries, Forwarding, Stub Zone, caching-only DNS

Hardening of HTTP Response Headers to make the IVA Application URL more secure by configuring and defining a whitelist of approved sources of content

Perform Qualys, Application and Network Scan to identify and vulnerabilities at OS, application (Red/Blue) and at Network level for any loopholes/vulnerabilities found in Alme application services

Server hardening for the issues found with the scan performed and patching of Critical vulnerabilities with security updates, blocking of unused ports, Registry updates to SMB (Server Message Blocks), TLS (Transport layer Security) and Cipher blocks

Writing PowerShell scripts to automate daily tasks (File transfer, Files merging, Server health check etc.)

Configure Monitoring with HPOV, Site scope and BSM (Transaction Monitoring) tools

Configuring Rabbit MQ, DB listener and Redis services to Microservices for Message queuing, Caching and Database updates

Configure ITSI to capture PCF metrics and report for any issues related to Microservices and configuring the glass-table dashboard for monitoring the end -to-end flow

Disaster recovery planning and executing between Primary and Secondary data centers using SRM

24/7 support to provide 99% uptime of mission critical application without causing the production outage

Performance and fine tuning of servers, applications and database for the identified issues with different tools, customers complaints and business users related stories

Supporting and addressing issues during the Pilot release.

Perform health checkups for the application throughout the pilot.

Employer: I Net Software Technologies Inc.

05/2014 to 28/2017

Role: Systems Engineer

Responsibilities:

Building, Configuring and Managing Virtual Machines to Various Banks and Financial Institutions.

Supporting Users and third-party users with issues related Network, Users permissions, Active Directory groups, and Web related issues.

Building New ESX hosts and creating Security zones with respect to nature and criticality of the servers and vendor requirements.

Managing and supporting VDI environment.

Managing Organizational unit and troubleshooting Domain related issues.

Troubleshooting Active Directory related issues with respect to servers’ authentication to Domain using different types of AD tools.

Assigning LUNs to newly built VMs.

Configuring Backups and troubleshooting backup related issues.

Working with servers and respective teams for Audit and Compliance related issues.

Troubleshooting Network related issues.

Troubleshooting SAN and NAS issues.

Servers Uptime and Base monitoring issues.

Resolving DNS and DHCP related issues.

VM Template Creation and making necessary changes according to requirement.

Using Windows Power shell to create scripts and automating certain tasks.

Building Database servers, Creating and mounting data volume mount points.

Using HP Automation tools like HP Operations Orchestration and HP Server Automation in VM deployment.

Performing Check List Implementation Process for the VMs before pushing to live environment.

Hardware related issues for the HP family servers

Software and other third-party software deployments according to the vendors’ requirement.

Working and resolving Users related permission issues.

Creating Group Policies.

Creating Affinity rules for the VM Clusters.

Performing SDX86 Validation to check for Non-Compliant issues.

Working on Software and Patch policies.

Working with Database and Security team to secure the Databases and Directories by installing Vormetric and Imperva software.

NetBackup and Veritas volume manager software installation, configuring and troubleshooting.

Troubleshooting Active Directory user account lockout and password related issues.

Working of highly secured servers in placing them in DMZ zones and assisting Security teams in terms of TPAM account creation and adding the respective AD groups.

Working with Network Security team for the servers to be specifically placed in certain domains and to assist them in firewall ports and ACL policies creation.

Working and creation of Incident, Problem and Change management requests.

Working with engineering team to improve Server performance and Hardening Operating System.

Launching EC2 instances and installing windows and Linux operating systems.

Backup and snapshot of EC2 instances.

Monitoring the instances with Cloud watch tool.

Configuring the Application load balancing, Auto Scaling for performance.

Environment: VMware ESX 5.5/6.0, Windows Server 2012, 2008, R2/2003, Active Directory, DELL, IBM and HP Servers, SAN, NAS, NetBackup, EMC Networker, OSSEC, Splunk, HP Operations Orchestration, HP Server Automation, Quest AD Management

Employer: (IBM India Pvt. Ltd.)

12/2011 to 04/2013

Role: Technical Services Specialist

Responsibilities:

Provided infrastructure support for largest Telecom service provider with 3500+ Servers.

Involved in Installation, Configuration, and Maintaining of Microsoft Windows 2008/2003 Servers on HP and IBM Servers.

Worked on configuring the servers with Raid Configuration on HP ProLiant DL585, DL380 Servers.

Administered user accounts, domain accounts, administrative rights, security, and distribution groups with Active Directory.

Configuring and maintaining new VM’s and Installed Microsoft Windows 2008/2003 Servers, managing VM’s and ESX.

Configured and maintained new VM’s and Installed Microsoft Windows 2008/2003 Servers, managing VM’s and ESX servers by using VIC, Putty and Web Access and installing the VMware Tools on the VM.

Experience in the Installation of desktops using VDI Environment.

Managed servers related to performance issues of hardware and software.

Managing Servers in terms of Hardware, software and any Network related issues.

Proactive monitoring of servers related to performance issues of hardware/software.

Maintaining of ESXi, ESX hosts and Patching ESX, ESXi hosts etc.

Configuring vMotion, Storage Motion, Resource Pooling, Virtual NICs, HA, DRS, FT.

Patch Management, Antivirus related updates and issues.

Firmware upgrades.

Hardware and Software related upgrades.

User related issues pertaining to Profile and Home directories.

User account management using Active Directory.

Worked on Security related issues.

Adhering to ISEC security standards.

Incident, Problem and Change management.

Backup client (IBM Tivoli Manager) related issues.

Escalation Handling.

Software related to client specific with regards to Installation and troubleshooting.

DNS records management (A, MX, PTR, NS, SOA, and TXT).

Storage Support in terms of LUN Expansion.

Involved in maintaining client’s data center with large infrastructure, having more than 1500 production servers, including application, database backup, patch management servers, mail servers and many more business-related servers.

Pro-active monitor of servers in terms of hardware and network malfunction.

Involved in reduction of production downtime, monitoring services related to applications, firmware upgrades, patching the servers for any vulnerability.

Providing alternative solution, to reduce incoming tickets in terms of hardware, software and Networking.

Successively involved in reduction of Incoming tickets by fine tuning the hardware and networking as part of the OS activity.

Environment: VMware ESX 5.0/4.0, vSphere 4.0, vCenter 4.0, Windows Server 2008 R2/2003, IIS, Active Directory, Exchange 2007, DELL, IBM and HP Servers, SRM, IBM Director, Tivoli.

Employer: (IBM India Pvt. Ltd.)

06/2009 to 04/2011

Role: Technical Services Professional

Responsibilities:

Working as a Sr. System Administrator for multiple accounts in IBM’s proprietary GDF delivery model supporting over 1000+ servers in cross accounting.

Working as Windows SME for the pool and providing VMware L2 support.

Handling the responsibility of team lead and account focal for my account.

Handling Problem, Incident and Change management according to ITIL Framework.

Supporting client’s data center in terms of Hardware, software, Networking, Firmware upgrades, Antivirus, Patch management and other activities.

Proactive involvement in supporting the infrastructure, creating and validating for any changes on the production servers, rolling out new ideas to reduce incoming tickets.

Suggesting for changes to client’s environment related to performance and minimizing server downtime, coordinating with various service lines to eliminate and fix for any issues, related to software/applications/hardware/network.

Involved in Installation, Configuration, and Maintaining of Microsoft Windows 2008/2003 Servers on HP and DELL Servers.

Created User Accounts, Domain Accounts, and Distribution Groups with Active Directory.

Used Service Desk Tool for Incident Reports/Tickets, Change Management, and Request Management in Service Desk by meeting the SLA requirements.

Involved in the maintenance and up gradation of DNS and DHCP Servers.

Installed and Configured WIN, TCP/IP, DNS, DHCP, IIS and Terminal Services.

Configured and maintained new VMs and Installed Microsoft Windows 2008/2003 Servers.

Managed VM’s and ESX Servers by using VSphere, Putty and Web Access and installing the VMware Tools on the VM.

Extensively worked with Active Directory Services, IIS Servers, DNS, and DHPCP.

Maintaining the File Server, Application and Print Servers.

Involved in the maintenance and up gradation of DNS and DHCP Servers.

Migrated P2P, P2V and V2V Servers using VMware Converter and Plate spin.

Involved in Troubleshooting and solving day to day issues that occurred, solving the issues tickets and try to maintain the healthy environment.

Environment: HP ProLiant Servers, HP Virtual Connect, VMware ESX 4.1/3.5, VMware vSphere, VMware View, Microsoft Windows Server 2008/2003, Windows 7 & XP.

Employer: Comat Technologies Pvt. Ltd.

03/2004 to 05/2009

Role: Technical Support Engineer

Responsibilities:

Provided infrastructure support for private and institutional clients.

Supported the Environment that had around 25 Windows Servers and around 250 workstations.

Installation, troubleshooting and up-grades of Windows Operating System, LAN troubleshooting, and Cabling.

Application installation, configuration and troubleshooting.

Application server issues related to Visual Basic and VB.net.

Backup related activities, Antivirus management and Patch management.

Maintenance of Gateway server, Webserver, Desktop related activities.

RAID implementation, NAS/DAS configuration and troubleshooting.

Active Directory related issues relating to users, OUs, Group Policies, FSMO Roles, User Permissions, Delegating permissions, Replications etc.

DNS and DHCP related issues.

Backup Issues with Arc serve.

Desktop related issues related to Microsoft Outlook, Internet Explorer, Development applications, adobe etc.

Hardware issues related to servers, desktops, switches and routers.

Environment: Windows Server 2008 R2/2003, Windows 7/XP, Active Directory, HP ProLiant DL and Blade Servers, IBM Servers, SQL databases and IIS servers.

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