JESSICA MARRIOTT

*** * ********* ***** ******, Illinois · 217-***-****

adjraa@r.postjobfree.com · https://www.linkedin.com/in/jessica-marriott-6a0a5b112/

I recently received my master’s degree in Industrial and Organizational Psychology through the WIOA Program. I am focused on employee empowerment and potential, positive leadership, and a safe and healthy work environment. Experienced IT production operations manager with fourteen years of work in customer-facing positions. Strong communication and situation resolution skills in the scope of supporting multi-million-dollar customer base in IT production. I am currently developing general human resource skills, client relations, and interview analysis.

EXPERIENCE

JULY 27 – PRESENT

HEAD OF OFFICE SERVICES, SPECIALIZED RECRUITING GROUP, Express Employment professionals

Maintaining a relationship with Clients for their hiring needs. Recruit and place professional office service candidate to open job orders. Fill and obtain at least 3 job orders weekly. Contacts up to 25 clients per week for business upkeep, quality control checks on employees, and informing them of any new professional associates that I need to place in a position. Make no less than 75 calls per week to prospective associates looking for professional office placements. Continuously maintain knowledge of any new job posting on job sites for possible leads for job orders. Prepare associates for interviews, assist with resume updates, and provide them with all necessary information to have a successful interview and assignment. Participate in weekly training sessions for sales, customer service, mentoring associates, self-reflective leadership, and more.

JUNE 16, 2014 – SEPTEMBER 29,2018

PRODUCTION SHIFT MANAGER, amdocs

Shift management position performing a crucial role in daily operations for five major national telecommunication providers at a data center located in Champaign, IL. Oversight and coordination of IT managed services with a focus on production stability, availability, and long-term success. Responsible for managing and coaching a team of operators that are performing daily recurring tasks, as well as change and crisis management procedures. Emphasis on following and improving processes and playing the role of safety net by assisting with a secondary level of monitoring and tracking of production metrics and SLA fulfillment and coordinating issue reporting, resolution, and ownership of individual tasks. Root cause analysis and connecting internal and external customer communications and ensuring seamless transitions and status communication between the US and offshore shifts and teams.

OCTOBER 2008 – OCTOBER,2013

OWNER/OPERATOR, STATE OF ILLINOS LICENCED HOME DAYCARE

Operating registered daycare up to 12 children of age 6 weeks - 12 years old. Providing safe and developing environment for children, as well as, open communication and positive experience for parents. Ensuring meals are balanced, nutritious, healthy and enjoyable. Focusing on children going through educational and fun experiences. Maintaining daily schedules and detailed child records for families. Licensed to provide CPR and first aid. Performing required fire/tornado drills as part of state requirements.

JANUARY 2006 – JULY 2008

ASSISTANT MANAGER, FASTENAL

Consult and advise customers on products and offerings, work out bids and credit terms provided by facility. Maintain excellent customer service experiences and skills. Attend and participate in regular management training sessions. Order, receive and stock merchandise, arrange displays and shelves. Issue sales and explain operation, use and care of products to customers. Open and close store. Deliver merchandise to construction and customers work sites. Supervise cashier and floor employees in the absence of manager.

EDUCATION

JULY 2020

MASTER OF INDUSTRIAL & ORGANIZATIONAL PSYCHOLOGY

Indiana westleyan univeristy

Focus: SELF-REFLECTIVE LEADERSHIP & Employee Satisfaction, Work/Life Balance

MAY 2014

BACHELOR, GENERAL STUDIES/PSYCHOLOGY

Eastern illinois university

SKILLS

Self-Reflective Leadership

Conflict Management

Communications

Positive Leadership