Customer Service Technician
Resume:
TORRANCE L. CLAYTON
RALEIGH, NC *****
****************@*****.***
PROFESSIONAL SUMMARY
Cool, calm, and collected IT professional bringing over a decade of hands on skills to the Technical field. I am a results driven and customer service focused professional who will utilize my skills to assist clients in a timely manner.
SKILLS SUMMARY
Customer Service • Team Player • Relationship Building • Inventory • Verbal/Written Communication • Critical Thinking • Time Management
EMPLOYMENT EXPERIENCE
Carolina Computer Networks, Inc., Garner, N.C.
Computer Field Technician, December 2020 - Current
•Install new desktop PC’s and printers.
•Preform break/fix on laptops.
•Change batteries on UPS backups.
INSIGHT GLOBAL, RALEIGH, N.C.
Contract Network Field Technician for the Pepsi Bottling Ventures, November 2019 - May 2020
• Upgraded Cisco switches and Cisco Access Points to Pepsi Bottling Ventures’ warehouses and manufacturing plant facilities.
• Used Microsoft excel to inventory all equipment installed and removed from various locations.
• Attended planning meeting and advised on the equipment transfer process to make installation smoother with minimum downtime.
• Volunteered to Assist another team with iPhone and iPad upgrade project when there team was depleted due to COVID.
KELLY SERVICES, RALEIGH, N.C.
Contract Network Field Technician for Concord Hospitality, March 2019 - October 2019
• Configured Ruckus Wireless Access Points.
• Rack and Stack Aruba Switches and preformed cable management to network cabinets.
• Used Kace ticketing system to track and address technical issues.
• Called client locations to resolve issues remotely.
ELLSWORTH SYSTEMS, RALEIGH, N.C.
Senior Field Technician, November 2018 - February 2019
• Serviced DVR, camera, and security alarm system issues for SECU account.
• Worked with dispatch and sales team to address customer issues in a timely manner.
• Cleaned and preformed preventative maintenance to bank ATMs.
IBM, RALEIGH, N.C.
Electronics Field Technician, June 2008 - October 2018
• Serviced IT issues for the Walgreens account.
• Rack and stacked Cisco switches, routers, Frontier Firewall, and servers in the network cabinet as well as preformed cable management.
• Updated software on desktop PCs.
• Repaired POS, Lexmark printers, and HP desktop PCs.
• Called store locations and provided remote assistance during on-call rotation.
• Ordered, Shipped, and tracked parts and equipment for installs.
• Used Remedy ticketing system to manage SLA.
• Volunteered to travel to Puerto Rico for hurricane assistance and to reestablish network communication for the Walgreens account.
TECHNICAL PROFICIENCY
HAREWARE: POS • DESKTOP PC • LEXMARK PRINTERS • CISCO SWITCHES • CISCO ROUTERS • BOSCH ALARMS • ADEMCO ALARMS
SOFTWARE: PUTTY • ACTIVE DIRECTORY • DNS • FILE/PRINT SERVICES • REMEDY TICKETING SYSTEM • KACE TICKETING SYSTEM • MICROSOFT SUITES
EQUIPMENT: LAPTOP • CONSOLE CABLE • CRIMPER • NETWORK LINE TONER • NETWORK LINE TESTER • WIRER CUTTERS • FISH TAPE • HAND DRILL • SCREW DRIVER • WRENCH • PLIERS
EDUCATION
ECPI UNIVERSITY, RALEIGH, N.C. 2006
Associates of Science degree in IT Networking and Security Management
NORTH CAROLINA STATE UNIVERSITY, RALEIGH, N.C. 2000
Bachelors of Science degree in Sociology
Hertford County High-school, Ahoskie, N.C. 1995
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